SUSTAINABILITY

Supplier selection is carried out in accordance with relevant procurement procedures and the supplier selection, assessment, and auditing approach. Suppliers are assessed based on the strategic importance and risk level of the business relationship, as well as product or service quality, technical competence, financial reliability, legal and ethical compliance, environmental and social criteria, and management system capabilities.

Assessment begins at the selection stage and continues through contractual requirements, performance monitoring, auditing, and improvement steps. Compliance with the Code of Ethics, anti-corruption, prevention of conflicts of interest, and fulfillment of legal requirements constitute the common behavioral framework for business relationships.

The sustainable procurement approach ensures that environmental, social, ethical, and operational impacts are incorporated into procurement decisions alongside price and service terms. The scope of monitoring and auditing is determined by jointly assessing the supplier’s field of activity, role in business continuity, substitutability, risk level, and sustainability impacts.

The critical supplier approach makes visible the business relationships that require closer monitoring in terms of the Company’s product and service continuity. Assessment results are used to share areas for improvement, develop improvement plans, and strengthen supplier relationships as long-term business partnerships.

Supply chain risks are monitored in terms of supply disruptions, logistics disruptions, price fluctuations, quality issues, regulatory changes, ethical and legal compliance, and environmental and social expectations. A multi-supplier approach, inventory security, alternative routes and customs options, long-term logistics partnerships, and digital tracking mechanisms support operational flexibility.

Vehicle and spare parts imports, customs clearance, warehousing, inventory planning, shipment, and product availability across the Authorized Dealer and Service Center Network are managed within the same continuity framework. Planning, data sharing, and regular communication with business partners across logistics processes contribute to uninterrupted parts availability, service quality, and customer services.

Human rights and working conditions in the supply chain are among the core components of the sustainable procurement approach. Preventing child labor and forced labor, protecting employee rights, occupational health and safety, equality, preventing discrimination, freedom of association, and ethical conduct constitute the social expectations in relationships with suppliers and business partners.

These expectations are incorporated into business relationships through contracts, the Code of Ethics, Compliance Guide, selection and assessment criteria, field inspections, and auditing processes. For service categories with greater sensitivity regarding working conditions, regulatory compliance, a safe working environment, and service quality are addressed as complementary areas of control.

Responsible supply chain management is strengthened through regular communication processes that support suppliers in understanding expectations, identifying areas for development, and planning the necessary improvements. Information sharing on supplier selection, assessment, auditing, ethical rules, quality standards, and sustainability criteria strengthens the capacity of both supplier employees and process-owning teams to work together effectively.

Sharing assessment results, developing improvement plans, conducting follow-up, and carrying out reassessment steps support supplier relationships through a continuous improvement approach. Digital procurement and monitoring systems provide a management infrastructure that strengthens record comparability, warning mechanisms, and action tracking.

The Authorized Dealer and Service Center Network is Doğuş Otomotiv’s closest point of contact with customers and a fundamental downstream component of the value chain. Although the network falls outside the Company’s direct ownership, relationships with these business partners are managed through brand standards, dealer agreements, training, audits, quality management, information security controls, environmental practices, and the customer experience approach.

The business partnership approach aims to develop common standards in ethical conduct, human rights, safe working conditions, environmental management, energy, information security, electric vehicle competencies, and service quality. Monitoring, feedback, and development mechanisms support service continuity and customer trust across the network.

The value chain approach encompasses not only Doğuş Otomotiv’s direct operations but also its relationships with subsidiaries, relevant affiliates, and complementary service providers. Business relationships in areas such as technology, insurance, charging infrastructure, used vehicles, brand representation, financing, and customer experience contribute to the integrity of the mobility ecosystem.

Interactions with these entities are managed by taking into account share ownership structure, operational control, the nature of the business relationship, financial impact, data accessibility, and sustainability impact. While respecting corporate boundaries, independent management, and competition law principles, the aim is to address shared risks and areas for development through the relevant management mechanisms.