Key stakeholders consist of groups that are impacted by Doğuş Otomotiv’s operations and business interactions or that have an impact on the Company’s strategic decisions, operational continuity, and long-term value creation capacity. Stakeholder groups and dialogue channels are reviewed in consideration of changes in the business model and the development of the impact landscape.
Employees
Opinions on employee experience, development, occupational health and safety, equality, engagement, and working conditions are gathered through surveys, employee representation mechanisms, meetings, and internal communication channels.
Customers
Feedback on product and service quality, accessibility, sales and after-sales experience, digital touchpoints, and safety is monitored through customer communication channels.
Authorized Dealer and Service Center Network
Service standards, electric vehicle competencies, information security, environmental and energy matters, and customer experience are addressed through meetings, training programs, audits, and feedback systems.
OEMs
Product portfolio, brand standards, technological transformation, environmental expectations, data security, and service quality are assessed as part of regular business relationships.
Suppliers and Service Providers
Quality, business ethics, compliance, human rights, environmental and social criteria, and supply continuity are addressed through selection, contracting, assessment, audit, and development processes.
Investors and Financial Institutions
Strategy, risks, financial resilience, corporate governance, and sustainability disclosures are communicated through investor relations and public disclosure channels.
Public Institutions and Regulatory Bodies
Matters related to legislation, industry transformation, traffic safety, mobility infrastructure, and public policies are addressed through corporate representation and official communication channels.
Community, NGOs, Universities, and Media
Partnerships and communication activities are carried out in areas including traffic safety, environmental awareness, education, volunteering, and community benefit.
