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SUSTAINABILITY

Low-Carbon Mobility

  • Low-Carbon Mobility
  • Transformation of the Product Portfolio
  • Charging Ecosystem
  • Transformation of Sales and After-Sales Competencies
  • Customer Engagement to the Transformation Process
  • Low-Carbon Mobility across the Value Chain
  • Climate Change and Emissions Management
  • Water Management and Resource Use

As Doğuş Otomotiv, we address the low-carbon future of mobility through an integrated structure extending from the development of electric and hybrid vehicle options and the expansion of charging infrastructure to the transformation of sales and after-sales competencies and battery lifecycle management.

While bringing the technological transformation of the brands we represent together with the needs of the Turkish market, we support our customers’ safe, accessible, and uninterrupted access to new mobility solutions. By managing products, infrastructure, services, and customer experience together, we also contribute to the development of electric mobility across the value chain.

Electric and Hybrid Vehicle Options

Doğuş Otomotiv is developing its product portfolio in line with changing mobility needs, technological developments, regulatory expectations, and customer preferences while bringing the electric and hybrid vehicle technologies of the brands it represents to the Turkish market.

Offering vehicle options that address different usage needs and customer profiles increases the potential for accessible mobility for a broader range of customers during the transition to low-carbon mobility. This transformation extends beyond bringing vehicles to market to include the technical knowledge of sales teams, customer information processes, service infrastructure, and digital services.

Accessible and Reliable Charging Experience

The widespread adoption of electric vehicles requires the development of reliable and accessible charging infrastructure alongside the vehicle portfolio. Through D-Charge, Doğuş Otomotiv is developing an ecosystem that supports electric vehicle users’ access to charging services at different locations.

In addition to the installation and operation of charging points, access to stations, locating suitable stations, monitoring the charging process, payment transactions, and user support are addressed as integral parts of the charging experience. Digital infrastructure and customer feedback are used to improve service accessibility and continuity.

The widespread evolution of electric vehicle technologies requires new knowledge, infrastructure, and safety competencies across the service structure, from sales to technical service. Doğuş Otomotiv is developing customer advisory, technical service, high-voltage systems, battery safety, troubleshooting, and repair processes in line with this transformation.

 

Knowledge Transfer, Customer Advisory and Sales Competencies

Sales competencies are being developed to enable sales personnel to provide customers with clear and accurate information about vehicle technologies, usage features, charging options, and service processes.

Technical Service and Safety

Authorized Service personnel are supported in acquiring the technical knowledge and practical competencies required for high-voltage systems, electric vehicle safety, maintenance, and repair processes.

Battery Repair and Lifecycle

The development of battery repair capacity, extending battery service life, and directing end-of-life batteries to appropriate recovery processes are addressed as part of a lifecycle approach to low-carbon mobility.

From Accurate Information to Safe Usage

The transition to low-carbon mobility is strengthened as customers become familiar with new vehicle technologies, gain access to accurate information on use and charging processes, and receive the support they need seamlessly after sales.

Doğuş Otomotiv manages physical and digital customer touchpoints as interconnected components of the electric mobility experience. Vehicle selection, charging solutions, technical support, maintenance, battery services, and customer feedback constitute the key areas that ensure continuity of this experience.

Value Chain Connection

The transition to low-carbon mobility encompasses different stages of Doğuş Otomotiv’s value chain, extending from OEM relationships and the product portfolio to sales and customer information processes, charging services, after-sales technical competencies, and vehicle and battery lifecycle management.

OEMs and Technology Transformation
Electric and Hybrid Vehicle Portfolio
Sales and Customer Information
Charging Services and Digital Access
After-Sales Services and Battery Competencies
Vehicle and Battery Lifecycle

Doğuş Otomotiv addresses climate change as a management area linked to the energy and emissions performance of its operations, value chain impact, the transition to low-carbon mobility, charging infrastructure, transformation of its product portfolio, and data management. Due to its distributor-based business model, climate-related impacts arise not only from the Company's facilities but also across the use phase of sold products, supply chain, logistics processes, Authorized Dealer and Service Center Network, used vehicle ecosystem, and charging services.

Climate-related impacts, risks, and opportunities are evaluated within strategic planning, corporate risk management, investment decisions, product and service development, and business continuity processes. While the Environmental Policy provides the corporate foundation for this approach, the management structure addresses the reduction of the operational footprint, the enhancement of value chain data, and the strengthening of the Company's capacity during the transition to low-carbon mobility as an integrated set of priorities.

Climate Management

Climate management has been structured around interconnected areas spanning policy and governance, operational emissions, energy use, value chain impacts, low-carbon mobility, logistics processes, and the Authorized Dealer and Service Center Network. Work is ongoing to define responsibilities, data sources, monitoring processes, and decision linkages for each management area.

Policy and Governance

The Environmental Policy, management oversight, and relevant committee structures have been established to address climate change, transition and physical risks, low-carbon mobility, and value chain impacts within a common management framework.

Operational Emissions

Direct emissions arising from fuel use, refrigerants, Company vehicles, buildings, and operational processes, as well as indirect emissions from purchased energy, are monitored under this heading.

Energy and Renewable Energy

Structures related to monitoring energy consumption, identifying efficiency opportunities, the use of renewable energy, and the development of energy management systems are managed together to support operational climate management.

Value Chain Emissions

Procurement, logistics, product use phase, service network, and other value chain categories are regularly assessed, taking into account their links to the business model, data quality, and management priorities.

Low-Carbon Mobility

The electric and hybrid product portfolio, charging infrastructure, customer information, after-sales capabilities, and vehicle lifecycle are managed as key components of the transition to low-carbon mobility.

Logistics and Resource Efficiency

Transportation, warehousing, energy use, packaging, and operational efficiency practices are addressed in conjunction with climate impacts and resource use.

Authorized Dealer and Service Center Network

Energy monitoring, environmental management, operational practices, and low-carbon mobility capabilities are evaluated as common areas for development across the network and monitored under the OEM-led @Retail program.

Climate-Related Risks and Opportunities

From Doğuş Otomotiv's perspective, climate-related risks differ from those typically faced by industries whose business models are centered on manufacturing facilities. Instead, they are shaped by the product portfolio, customers' vehicle usage preferences, service infrastructure, Authorized Dealer and Service Center Network, access to charging facilities, logistics processes, and the supply chain. Therefore, climate-related risks and opportunities are evaluated together with their financial impacts, operational implications, and potential for long--term value creation.

Transition Risks

Regulatory developments, carbon pricing, OEM and product portfolio decisions, the pace of the transition to electric mobility, energy costs, technology investments, customer demand, supplier alignment, and financing conditions are evaluated within the scope of transition risks.

Physical Risks

The impacts of extreme weather events, rising temperatures, floods, water stress, and other climate hazards on logistics operations, service locations, the Authorized Dealer and Service Center Network, charging infrastructure, supply continuity, and business continuity are monitored.

Climate-Related Opportunities

The electric and hybrid vehicle portfolio, charging ecosystem, energy efficiency, renewable energy, digital customer solutions, transformation of after-sales services, and vehicle lifecycle management are considered areas for new value creation.

Governance, Data and Decision Flow

Climate change-related matters are addressed with the involvement of Board of Directors oversight, the Corporate Governance and Sustainability Committee, the Sustainability Council, the Environmental Committee, risk management functions, and relevant business units. Information from energy, emissions, the product portfolio, charging services, logistics, the Authorized Dealer and Service Center Network, and suppliers is incorporated into common analysis and reporting processes. This flow of information is translated into decisions and actions through scenario analysis, risk prioritization, investment decisions, targets, and management indicators. Thus, climate management has evolved into an integrated structure that begins with monitoring environmental data and supports strategic and operational decision-making.

Greenhouse Gas Emission Management

The greenhouse gas emissions inventory is managed in accordance with the GHG Protocol approach, covering Scope 1, Scope 2, and Scope 3 emissions. Clearly defining reporting boundaries, operational control and relevant consolidation principles; identifying data owners; documenting the methodologies used; and supporting results with a verifiable data infrastructure form the foundation of emissions management. For value chain emissions, the connection of each category to the business model, climate impact, risk and opportunity dimensions, regulatory expectations, data accessibility, and management relevance are evaluated together. This approach supports directing data development efforts and management resources toward priority areas.

Scope 1 Direct Emissions

Direct emissions arising from fuel consumption, Company vehicles, refrigerants, and operational processes are monitored under this scope.

Scope 2 Energy-Related Emissions

Indirect emissions arising from purchased electricity and other energy sources, as well as the impact of renewable energy use, are assessed under this scope.

Scope 3 Value Chain Emissions

Purchased goods and services, logistics, employee commuting, business travel, the use phase of sold products, and other relevant value chain categories are addressed under this scope.

Scenario Analysis and Resilience

Scenario analysis is used to assess the potential impacts of climate-related risks and opportunities on the business model under different transition rates and physical climate conditions. Conditions involving accelerated regulatory developments and the transition to electric mobility, a more balanced transition, a gradual reduction in fossil fuel dependence, and intensifying physical climate impacts are considered through separate scenarios.

Scenario results are linked to product portfolio, inventory management, charging investments, after-sales capabilities, logistics continuity, supplier alignment, insurance, energy management, customer experience, and financing decisions. The assumptions used, analysis period, and detailed results are disclosed in the Integrated Sustainability Report and TSRS Report for the relevant reporting period.

Related Policies, Reports and Pages

Policy Library / Environmental Policy

Risk Management

Low-Carbon Mobility

Impact Management

Responsible Value Chain

Integrated Management Systems

Integrated Sustainability Reports

TSRS Reports

Doğuş Otomotiv addresses water management as an area of environmental performance covering operational consumption, facility management, service processes, water consumption practices across the Authorized Dealer and Service Center Network, and wastewater management. Due to its distributor and service-based business model, water use is primarily associated with administrative buildings, logistics areas, service operations, cleaning, maintenance, and on-site activities.

The water management approach is based on monitoring water consumption by location, assessing water sources and water stress conditions, managing wastewater in compliance with applicable regulations, and controlling pollution risks arising from service operations. While the Environmental Policy provides the corporate framework for this approach, data ownership, location coverage, measurement methods, and areas for improvement are addressed within environmental management processes.

Water Management Strategy

Doğuş Otomotiv’s water management is carried out through a structure that takes into account water consumption practices across the Authorized Dealer and Service Center Network in addition to direct operations. Linking water withdrawal, consumption, discharge, water stress, reuse, and pollution prevention to location and type of activity forms the basis of the management approach. Since 2024, the Company has been reporting its Water Footprint as part of its sustainability reporting.

Facility-Based Water Consumption

Water withdrawal and consumption associated with administrative buildings, logistics areas, service operations, cleaning, maintenance, and on-site activities are monitored by location.

Water Sources and Water Stress

Mains water, surface water, groundwater, third-party sources, and rainwater are assessed as separate categories, while the water stress conditions of locations are included within the monitoring scope.

Wastewater and Discharge Management

Wastewater volumes, the infrastructure or receiving environment into which wastewater is discharged, discharge conditions, and regulatory compliance are monitored by location.

Authorized Dealer and Service Center Network

Oil-water separators, wastewater controls, and the management of potential pollution risks arising from service operations are addressed within the scope of environmental expectations and network water consumption practices.

Data Management and Improvement

The traceability of water management is enhanced by jointly assessing data ownership, location coverage, measurement methods, source types, reuse, and efficiency practice.

Water-Related Risks and Pollution Prevention

Water access conditions, drought, water stress, extreme rainfall, and flooding, as climate-related occurrences, are assessed in terms of their potential impacts on the continuity of facilities, service locations, and logistics processes. The relationship of locations with water sources and their consumption patterns are among the inputs supporting environmental risk assessments and business continuity studies.

Potential wastewater and soil pollution risks arising from vehicle servicing and repair processes are managed through oil-water separators, hazardous waste management, maintenance practices, and regulatory compliance controls. As the Authorized Dealer and Service Center Network falls outside Doğuş Otomotiv’s direct ownership boundaries, environmental expectations are supported through brand standards, contracts, quality and sustainability practices, and training.

Access to Water and Water Stress

Access to water sources, consumption patterns, and water stress conditions at locations are assessed in terms of operational continuity.

Wastewater and Pollution Risk

Discharge conditions, service-related pollutants, and soil and water pollution risks, together with control mechanisms, are monitored.

Regulatory Compliance and Service Continuity

Wastewater management is addressed as a management area linked to environmental obligations and the continuity of service locations.

Water Footprint Monitoring

The environmental impact of water use is monitored not only through total consumption data but also through blue, green, and grey water footprint indicators. These indicators distinguish between the source of the water used, its relationship with precipitation and natural surface runoff, and the impact of wastewater in terms of environmental quality conditions. Periodic results and scope descriptions are presented in the Integrated Sustainability Reports and relevant performance tables.

Blue Water Footprint

Refers to the amount of water withdrawn from mains water or freshwater sources and used.

Green Water Footprint

Refers to water use associated with precipitation and natural surface runoff.

Grey Water Footprint

Refers to the amount of clean water required to bring wastewater into compliance with environmental quality standards.

Related Policies, Reports and Pages

Policy Library / Environmental Policy

Climate Change

Waste Management and Circular Economy

Biodiversity

Responsible Value Chain

Integrated Management Systems

Integrated Sustainability Reports

TSRS Reports