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Doğuş Otomotiv’s Corporate Compliance Policy, designed to ensure compliance with the current legal legislation, Doğuş Otomotiv’s Code of Ethics, global standards and codes voluntary in nature, as well as to prevent possible violations and to take necessary measures, contains inclusive and regulatory policies that include, our employees being in the first place, all our business partners and stakeholders in our entire value chain.

Doğuş Otomotiv’s Corporate Compliance Policy institutes the foundations for realizing Doğuş Otomotiv’s corporate business ethics philosophy. Carried out in line with the legal legislation that we committed to comply with at every stage of our business activities and our Code of Ethics, this policy includes the following basic principles:

We comply with all legislative regulations with a high level of ethical understanding and manage compliance processes as part of risk management by taking the necessary precautions.
As a significant representative of the global business community in the world, we support all principles present in the Universal Declaration of Human Rights and declare that we are against discrimination at every stage of our business activities.
We commit to comply with fair trade principles included in the United Nations Sustainable Development Goals in all lines of our business.
We comply with all legislative regulations regarding the protection of the ecological environment in regions where we operate, and we make diligent efforts to reduce our environmental impact.
In accordance with the relevant legal legislation, we protect corporate, personal and asset information we acquire as a result of our activities and take all measures regarding information security.
While taking necessary precautions concerning the health and safety of our employees, we provide the best working conditions for them, we manage and supervise required processes to prevent unethical behaviors that may put our company’s reputation and assets at risk.
We declare that all executives of our company are role models in compliance, as well as undertake all responsibilities to ensure that the Doğuş Otomotiv Code of Ethics is fully understood throughout the company internally and externally.

Doğuş Otomotiv Corporate Compliance Policy, together with the Doğuş Otomotiv Code of Ethics to which it is affiliated, are regularly reviewed in line with changing processes, developments, expectations and legislative regulations, and are updated as predicated by those terms and conditions.

We apply the following policy in order to sustain the economic prosperity of Doğuş Otomotiv as well as all our stakeholders.

By applying systems such as lean management, budget management and efficiency cards we use our resources efficiently.
We accept economic fluctuations and their consequential causes as industrial risks and make necessary agreements with OEMs (Manufacturers) through budget and risk management in to manage (minimize) those risks, take appropriate financial measures, and update them according to market conditions.
We consider climate change and its related causes as financial risks, and aim to raise awareness of all our stakeholders on these issues.
To ensure the sustainability of our Authorized Dealers and Service Centers, we set and measure the required standards, make necessary contributions to their development, and provide audits.
Through our Authorized Dealers and Service Centers, we contribute to local employment in regions where we operate.
We provide equal opportunities for all our suppliers.
We adopt and abide by global standards and policies implemented by our most important suppliers, OEMs. We prepare action plans with respect to the conditions considering the current global state of OEMs.
One of the main indicators of Doğuş Otomotiv’s economic responsibility performance is the economic value it creates for its key stakeholders.

As one of the leading companies instrumental in economic development of the regions where it operates, Doğuş Otomotiv is committed to increasing local employment, supporting economic empowerment of its employees and contributing to the rejuvenation of local economies through its supply chain. In this direction, it continued to contribute to local employment through new investments made during the year.
Doğuş Otomotiv, within the scope of its human resources policy it carries out in line with the principle of “equal rights for equal work”, does not discriminate in determining the wages of employees. Our full and clear policy regarding the issue has been disclosed to the public in the Doğuş Otomotiv Code of Ethics.
Doğuş Otomotiv Kocaeli Şekerpınar Central Campus is the area of activity where our Company’s operations are carried out most intensively. Even though located outside of Istanbul geographically, it acts as a central base for our Company due to its logistical proximity to Istanbul and being one of the control points of the Marmara Region. Employment policies in Şekerpınar Campus, which hosts all of the administrative structure and logistics operations, are aimed at providing employment for people coming from areas close to the region. However, our employees, who are based in Istanbul, are also considered within the scope of local employment. In this context, our employees working at the Şekerpınar campus were recruited in accordance with local employment policies.
Doğuş Otomotiv invested in a new center in 2014 under the name of “Value and Care Center (DIM)” to listen to customer complaints and wishes, coordinate roadside assistance services, and conduct customer surveys. Recruitments at DIM, which provides 24-hour service to our customers, are also in line with local employment policies.
The wages of employees at Doğuş Otomotiv are determined by considering the balances of the industry by making regional benchmark studies. Doğuş Otomotiv employees’ wages are generally above legal limits and industry averages.

Doğuş Otomotiv retains a direct economic impact on the society in regions where its operations take place. In addition to contributing to local employment, Doğuş Otomotiv also attaches great importance to the products and services it procures which are needed to continue its operations, to be the products and services provided by local companies. At the same time with its constantly developing and growing Authorized Dealer and Service Center network, it continues to be one of the supporters of development in every region of Turkey in creating new regional employment.
Doğuş Otomotiv, at the same time, is an active player in cooperation platforms as a supporter of many initiatives and ventures that contribute to the society, the improvement of the business world, the development of the economy, and finding solutions to the problems of the industry.
Doğuş Otomotiv, together with its subsidiaries and affiliates, is a part of a large supply and economic chain.

Sustainable purchasing policy evaluates, controls and regulates that its suppliers and business partners have management processes with reduced risks in social, environmental, ethical and economic areas with which Doğuş Otomotiv and Doğuş Oto work with, while purchasing goods and services needed for conducting their activities in accordance with the strategic sustainable principles and guidelines.

The purpose of this policy is to set forth the expectations of Doğuş Otomotiv and Doğuş Oto from their product and service providing business partners in purchasing goods and services, as well as to establish basic principles and guidelines in line with these expectations, and to organize supply chain and purchasing activities in accordance with sustainable purchasing management policies.

The foundation of the Sustainable Purchasing Policy is based on establishing, managing and developing long-term business relationships, in line with the general policies and strategies of Doğuş Holding, Doğuş Otomotiv and Doğuş Oto, in compliance with Doğuş Otomotiv Code of Ethics and Procurement Procedures, based on processes in line with the United Nations Global Compact, and relying on mutual trust and cooperation with existing and potential business partners.

Accordingly, Doğuş Otomotiv and Doğuş Oto request from their suppliers and business partners to;

Have business processes that are compatible with sustainability principles,
Regularly monitor their impacts on the ecological environment while conducting their business and to work to reduce this impact,
Carefully follow the social, environmental and ethical areas in their investment processes and to be responsive in these areas,
Regulate their working conditions and ethical processes within their establishments in accordance with the principles of sustainability.

During the purchase of goods and services, any action that prevents the fair and impartial conduct of the process is prohibited. If said actions are determined to be carried out by the candidate company/companies, they are excluded from the purchasing process at once. For goods and services, whether there are new company/companies that produce/market the goods or services at regular intervals is thoroughly scrutinized.

In purchases, besides price and payment conditions, the candidate company’s social, environmental and ethical processes are also considered. Following issues are taken into account while choosing among the candidate companies:

Intelligence collected about the company, its technical and financial competence, its commercial reputation and its standing in the market, its experience, references, its relations with Doğuş Otomotiv and Doğuş Oto,
Being an institution that is able to provide competitive conditions and attach importance to research and development in order to specialize in its own field,
The following conditions of the goods or services to be purchased from the company are also taken into consideration;
- Whether or not these goods and services are within the main field of activity of the company and whether they are directly provided by the company,
- Their compliance with quality and standards, technology level with which they are produced and guarantees they have (TSE, ISO, etc.),
- If they are meeting the needs,
- If they are produced in accordance with national and international standards on Environment and Occupational Safety and if they have a service or production process that respects human health and ecological environment,
- If they have short delivery and maintenance times, provide technical support and spare parts, if the offered price and price are kept constant for a certain period, etc.

All correspondence exchanged with companies and offers received during the purchasing process are made in accordance with the corporate correspondence rules of Doğuş Otomotiv and Doğuş Oto; in addition, all purchases of goods and services made by the units performing the purchasing transactions are recorded electronically.

Every employee involved in the purchasing processes of Doğuş Otomotiv and Doğuş Oto is obliged to carry out the purchasing processes in line with the following principles.

They are responsible for conducting the activities of Doğuş Otomotiv and Doğuş Oto in accordance with the principles of sustainability, reducing social, environmental, ethical and economic risks, reducing the risks of its suppliers and business partners in these areas and increasing their awareness. Employees managing the process should investigate whether there are different areas to be evaluated according to the type of product and service, such as the following.

If that good/service is absolutely necessary to be purchase,
If the waste generated as a result of the purchase is at a minimum level (and/or contributes to the reduction of waste),
If they reduce risks related to climate change, provide a positive impact on them and/or are impact-free,
If they have a positive effect on the productivity (financial or non-financial efficiency),
If they have a positive effect on the use of natural resources,
If they are compliant with all laws and regulations related to occupational health and safety, to have their effects evaluated on the health and safety of Doğuş Otomotiv and Doğuş Oto employees.

All processes must comply with Doğuş Otomotiv and Doğuş Oto Code of Ethics, the supplier or business partner must have full knowledge of the Code of Ethics and commit to full compliance.

Establishing long-term business relationships (or working) with companies that produce and provide services in accordance with national and international standards on Environmental and Occupational Health and Safety issues and companies which have a modern management approach is preferred.

Doğuş Otomotiv monitors social and environmental impacts of its products and services; it is aware of its responsibility towards all social stakeholders and the ecological environment. Doğuş Otomotiv adopts and implements the following policy as a part of its Main Principles of Product and Service Responsibility framework:

Manages, controls and continuously improves the processes related to customer health and safety.
For all stakeholders who are directly or indirectly affected by its products and services, applies international standards for their training and discloses accurate information to them.
To serve beyond expectations, focuses on choosing the right equipment, offering reasonable prices, correct launch, training of Authorized Dealers and Service Center personnel and informing customers accurately.
Constantly monitors its service standards and aims to reach the highest standards in customer satisfaction by taking special actions on issues that need improvement.
Adopts, beyond the requirements of laws and regulations, responsible communication principles, observes OEM standards in line with the values and expectations of the brands it represents.

Our Employee and Workplace Policy

Doğuş Otomotiv;

Uses measurable recruitment tools to be transparent and traceable in recruitment processes. By evaluating them with the relevant department manager, it recruits employees who have competence as stated in the job description.
The aim of the human resources policy is to increase employee loyalty and to ensure sustainable productivity. To achieve this, stakeholder - priority analysis, employee satisfaction and loyalty surveys are conducted, and improvement programs are implemented according to the results.
With the zero-incident target, takes lessons from the past experiences and improves the processes. Implements the programs required for the accident results to be traceable and accountable.
Cares about the development of awareness among its employees regarding social health and safety. For this reason, it organizes informative, consciousness and awareness-raising seminars. These studies are implemented systematically and in a planned manner.
Implements various programs and sets goals to increase the quality of life and social welfare of its employees and to make the working environment more efficient.
Prioritizes transparency in all processes of employee practices. Monitors legal processes regarding discrimination and follows the data.
Cares about communication with its employees, queries their expectations regularly and implements an open-door policy.
Determines key performance indicators to achieve the “Great Place to Work, Best Employer” targets in local and international platforms.

Believing that the correct remuneration management system is ‘equal pay for equal work’ calculated using job valuation method for each position, Doğuş Otomotiv supports the remuneration system with regional and industrial analyzes, and carries out necessary studies to create a competitive system compatible with the market. As in all processes of Doğuş Otomotiv, the principle of equality is accepted as a prerequisite in remuneration processes.

Assessment of Suppliers in Terms of Labor Practices Management Approach

Doğuş Otomotiv added Sustainability-related areas among its audit criteria in supplier audits in 2014. Our suppliers to provide legal and social rights to their employees is also among these criteria.

Labor/Management Relations Management Approach

Doğuş Otomotiv’s primary key stakeholder is its employees. There are different dialogue platforms at Doğuş Otomotiv and Doğuş Oto where employees come together both within themselves and with managers and senior management. All of these platforms enable our employees to convey their opinions and suggestions directly to senior management and to receive information about the company, targets and strategies from the top management. Sharing changes, strategies and targets related to our activities in our company with our employees is among our internal communication strategies. Furthermore, Doğuş Otomotiv intranet system is actively used for such announcements. Legal notice periods are complied with in Doğuş Otomotiv.

Our Performance Management System consists of 3 periods: target entry period, target revision period and performance evaluation period. The follow-up and coordination of the performance process of all employees is carried out by the Human Resources Unit. Compensation and bonus system management is provided through performance outputs.

Training and rotation requests of employees are taken over the D-İnsan (D-Human) performance system and the plans for training and rotation are made accordingly. After the performance evaluation period, career and succession plans are made based on brand/department with managers, directors, and general managers over the general performance status of people working as their subordinates. Evaluations are made based on these plans for in-house assignments and position changes. Furthermore, compulsory and optional trainings were determined based on the titles and the participation of employees in these trainings was ensured.

Doğuş Otomotiv;

Bases its commitments regarding Human Rights on the United Nations Global Compact it has signed, and the United Nations Universal Declaration of Human Rights.
An integral part of its Ethical Principles is human rights and expects all employees and business partners to comply with these principles as well as Doğuş Otomotiv Human Rights policy.
Complies with national and international laws and regulations related with human rights, and expects business partners to do as well.
Observes the rights of the people living in the regions where it operates, takes measures against rights violations, manages the related risks.

Doğuş Otomotiv;

Appreciates the importance of safety in traffic and the value of human life. It is committed to providing necessary services for its products and services to have high standards and to maintain these features throughout their life cycle.
Its employees set an example for the importance of safety in traffic and behave responsibly.
Undertakes that the products it sells meet the high standards related to customer health and safety.
Is obligated to provide high quality and high standards of maintenance and repair services, limited to legislative regulations, in order the products it sells to maintain these standards throughout their economic lives, if its distributorship continues within the scope of distributorship agreements.
Conducts and manages continuous information and awareness-raising activities on safety in traffic in dialogue and cooperation with relevant institutions and organizations.
Ethical principles are clear and accessible and are supported by multiple participation. They are approved by the senior management and are one of the main elements of corporate governance principles.
Continues its efforts to make the ethical principles a comprehensive framework that includes all processes.
Acts away from unethical concurrences such as fraud and corruption, and provides necessary information for its employees to become aware of this issue and to assume responsibility. Starts studies and sets goals to establish mechanisms to prevent fraud and corruption.

Doğuş Otomotiv strives to provide the highest quality and reliable service to its customers with the responsibility of being one of the leading automotive distributors and service providers of Turkey. Health and safety of our customers is our top priority in the entire life cycle of our operations. Quality controls performed at every stage of production by the world’s leading automotive manufacturers that we distribute and the sensitivity they display to customer safety bring our company, as Doğuş Otomotiv, the responsibility to organize our business activities with an understanding of superior service. Doğuş Otomotiv’s understanding of “service above expectations” is the most significant reflection of this responsibility.

In line with our customer satisfaction-oriented strategies, by reviewing all our processes, necessary improvements are provided to ensure that our customers are satisfied with the products and services they receive from Doğuş Otomotiv, that they can submit all their suggestions and complaints directly to our Company, and to receive the support they require.

Product and Service Labeling (Information) Management Approach

Doğuş Otomotiv carries out the distributorship and service of brands that have quality control processes at international standards. In terms of informing users about its products and services, processes are also managed in accordance with the standards of the manufacturers. Documents are provided to inform our customers fully and accurately about all our products and services.

Doğuş Otomotiv does not allow its employees being discriminated with the Code of Ethics and discrimination between Employees in line with its Workplace Policy under any circumstances and carefully monitors and manages all processes in this regard.

As one of the members of the Equality at Work Platform in Turkey, Doğuş Otomotiv contributes to increasing women’s employment and creating equal opportunities for women in the business environment not only within the Company internally but also at national level.
For Doğuş Otomotiv, the concept of “diversity” means; accepting the religious, structural and cultural differences of employees, customers, suppliers and other social stakeholders and valuing all these diversities.
Doğuş Otomotiv, in addition to attaching importance to diversity, it also believes that diversity is a significant element is a corporate wealth.
Doğuş Otomotiv, regardless of their different cultures and origins, is committed to being the most preferred employer for all highly qualified candidates who are devoted to their work, and a company which develops its employees and protects their rights.
Doğuş Otomotiv implements an “Employee and Workplace Policy” independent of religion, language, race, color, gender, age, ethnic origin, disability, citizenship or other social status protected by legislative regulations. Our company participates in events that comply with its own policies, undertakes sponsorships, becomes a member of institutions and organizations and cooperates only with institutions and organizations with this understanding.

The most valuable asset Doğuş Otomotiv has is the trust of its customers, suppliers, employees and shareholders in our Company, and our corporate reputation that we have gained since the day we started business. Maintaining the trust and reputation of our stakeholders are our reasons for existence that we will never allow to be compromised.

Doğuş Otomotiv, in line with its policies and corporate ethical understanding, strongly rejects bribery and corruption.

Doğuş Otomotiv is committed to complying with the principle of conducting fair and transparent business in its relations with all its stakeholders.
Doğuş Otomotiv’s managers and employees, as well as its business partners, in their relations with government institutions as with other stakeholder groups, are strictly forbidden to make any payments, give gifts, offer to make payment or give gifts, or to make commitments for similar purposes in order to gain an advantage that is contrary to laws and regulations, or to influence the decisions of individuals or institutions.
As a representative of Doğuş Otomotiv, donating, giving gifts or making commitments to a political party or a member of a political party or their affiliated institutions and organizations, is also against the Doğuş Otomotiv Code of Ethics.
At Doğuş Otomotiv, offering, taking or giving bribes or kickbacks that constitute a legal crime is strictly prohibited. All managers and employees who encounter such an offer are obliged to immediately report the situation to the Ethics Line. It is also strictly prohibited to request personal loans from customers, suppliers, Doğuş Otomotiv competitors and other third parties, or to request special privileges or discounts other than those offered to everyone. Doğuş Otomotiv employees are not imposed with a disciplinary penalty for refusing to take bribe or for whistleblowing against a corruption incident, in any way.
Doğuş Otomotiv Anti-Bribery and Anti-Corruption Policy and the commitments within the scope of this policy include employees, managers, senior management, suppliers and business partners, Authorized Dealers and Services and their employees as well as all third parties within the entire Doğuş Otomotiv value chain.
Doğuş Otomotiv Board of Directors is responsible for the implementation of anti-bribery and anti-corruption policy within the entire Doğuş Otomotiv value chain.

Doğuş Otomotiv acts in compliance with OEM policies in determining Authorized Dealers and Service Centers and in terms of paying their compensations. Doğuş Otomotiv makes payments to Authorized Dealers and Services only in accordance with these standards and in return for legal services.

The health and safety of our employees are among our Company's highest priorities and are critical to the successful continuity of our operations. The 'Safety First' principle forms the foundation of our Occupational Health and Safety Policy. Providing employees with necessary information and regular, continuous training, and creating a healthy and safe workplace are also key principles of our Employees and Workplace Policy and essential elements of business continuity.

As in all Dogus Otomotiv policies, stakeholder engagement plays an important role in this Policy. Monitoring global good practices, seeking employee views when undertaking improvements and remaining responsive throughout all processes constitute the main pillars of our approach.

Within the scope of our sustainability strategy, the following principles guide our management of occupational health and safety in order to anticipate risks, become the most preferred company, and increase employee satisfaction and engagement:

We prioritize occupational health and safety at every stage of our activities and manage it from a risk management perspective.
At every stage of our business, we comply under all circumstances with applicable health and safety laws and regulations, social norms, generally accepted business practices and safety standards.
We implement occupational health and safety practices through systems and processes in which our employees participate directly.
We provide all necessary operational support to ensure full compliance by employees and managers, aiming for zero work-related accidents and lost-day rates and for the reduction of occupational diseases.
We rigorously manage regular training, monitoring of quality processes, transparent communication of potential accident reports, sampling activities, drills and information exchange to safeguard employee health and safety.
We regularly review this Policy and make necessary changes to adapt to operational developments in our business and sector and to improve our processes in line with emerging needs.
We operate the necessary information and warning mechanisms to ensure that relevant stakeholders, including suppliers, business partners and customers, meticulously comply with all elements of this Policy.

The Administrative Affairs Department is responsible for implementing the Dogus Otomotiv Occupational Health and Safety Policy and is represented on the Executive Board by the Executive Board Member responsible for Financial Affairs.

Dogus Otomotiv publicly discloses its occupational health and safety data each year within the scope of its Sustainability Report.

Dogus Otomotiv adopts customer satisfaction, service quality and a sustainable customer experience as a fundamental management approach in customer contact center activities carried out on behalf of the brands it represents, Dogus Group companies and subsidiaries, Authorized Dealers and Service Centers, and third-party business partners.

The Value and Care Center, operating under Dogus Otomotiv Digital Transformation and Corporate Communications, conducts its activities in accordance with the requirements of ISO 18295 Customer Contact Centers across all customer touchpoints, including telephone, email, mobile applications, live support, chatbots, social media customer service, and customer request and complaint management processes.

To comply with the requirements of the ISO 18295 Customer Contact Centers Management System and continually improve customer experience performance, we commit to:

Always complying with applicable legal requirements, customer rights, personal data protection requirements and information security principles;
Accurately understanding customer needs and expectations and providing fast, accessible, consistent and solution-oriented service across all communication channels;
Providing the information, technology, infrastructure and resources required to increase process effectiveness, enhance service quality and achieve established objectives and targets;
Reviewing and continually improving the effectiveness and performance of the Management System in accordance with national and international standards;
Regularly measuring and analyzing customer satisfaction, customer experience and service performance, and evaluating improvement opportunities;
Effectively managing call center, mobile application support, live support, email support, chatbot, social media customer service and complaint management processes;
Ensuring that customer requests, suggestions and complaints are effectively handled, recorded, monitored and resolved;
Conducting continual learning and development activities to improve employees customer-focused service approach, communication skills and professional competence;
Regularly monitoring service level criteria (SLAs), key performance indicators (KPIs) and customer satisfaction indicators;
Developing effective communication, collaboration and a culture of shared value for customer experience among all stakeholders, brands, Authorized Dealers and Service Centers, and service providers;
Monitoring technological developments and digital transformation opportunities to increase efficiency, accessibility and service quality in customer communications;
Assessing risks and opportunities to ensure process continuity and minimize service interruptions;
Pursuing excellence in customer experience through a continual improvement approach.

As Dogus Otomotiv, we commit to keeping our customer-focused approach at the center of all activities, providing the necessary resources, continually developing our Customer Contact Centers Management System, and delivering a sustainable, reliable and high-quality service experience for all stakeholders.

Our Company implements and continually improves an Information Security Management System (ISMS) in accordance with ISO 27001, with a commitment to protecting the security of its information assets at the highest level. Within this framework, we adopt the following principles:

Ensuring the security of information assets owned by our Company and shared by our stakeholders within the scope of our business processes;
Identifying, assessing, managing and continually improving the management of potential risks to information assets;
Protecting the confidentiality, integrity and availability of information;
Safeguarding the storage, transmission, modification, access and processing of information assets;
Effectively implementing process controls in line with the principle of segregation of duties;
Minimizing business interruptions arising from information security incidents and ensuring business continuity;
Protecting assets kept in secure areas through appropriate physical security measures;
Reporting actual or potential information security breaches, identifying their root causes and taking preventive measures;
Establishing the administrative structure, resources and infrastructure necessary to support reporting and rapid response processes for information security breaches;
Ensuring full compliance with all applicable legal requirements, national and international regulations, and agreements concluded with business partners;
Providing the necessary training to enhance employee awareness of information security and communicating this Policy to all employees;
Conducting periodic audits to maintain and continually improve the level of information security, and evaluating the results at management review meetings;
Raising information security awareness among all stakeholders and carrying out ongoing activities for this purpose.

Accordingly, we are committed to strengthening our information security culture and ensuring effective security management throughout all our processes.

As Dogus Otomotiv, we adopt as a fundamental principle the improvement of energy efficiency, promotion of renewable energy use and reduction of our carbon footprint in the sectors in which we operate. We shape our energy management strategies in line with our sustainable growth objectives and the Paris Agreement, and commit to contributing to a low-carbon future.

This Policy has been prepared in accordance with the requirements of the ISO 50001 Energy Management System, European Sustainability Reporting Standards (ESRS), Corporate Sustainability Reporting Directive (CSRD) and Turkish Sustainability Reporting Standards (TSRS).

Our Core Principles

Energy Efficiency and Continual Improvement

We continually improve energy efficiency in accordance with the ISO 50001 Energy Management System integrated into our Integrated Management System.
We optimize energy efficiency in our operations through digital energy monitoring and management systems.
We promote energy-saving projects at our Authorized Dealers and Service Centers, logistics center and all service locations.
We implement practices to improve energy efficiency in lighting, heating and cooling systems, and building management systems.

Use of Renewable Energy

We increase investments in solar power plants at the Sekerpinar Logistics Center and across our Authorized Dealer network.
We aim to meet 100% of our total energy demand from renewable sources by 2030.
We expand the use of D-Charge electric vehicle charging stations to support the electric and hybrid vehicle ecosystem.

Reduction of Carbon Emissions

We develop policies to reduce greenhouse gas emissions in line with the Paris Agreement and European Green Deal objectives.
We promote low-carbon transportation in logistics operations and optimize energy-intensive processes.
We cooperate with our business partners to increase the use of low-carbon alternatives in supply chain management.

Stakeholder Engagement and Transparency

We regularly monitor energy consumption data and disclose it to the public through our sustainability reports.
We cooperate with Authorized Dealers, suppliers and business partners on energy efficiency and promote best practices.
We regularly inform employees and business partners to raise awareness of energy conservation.

Responsibilities and Implementation Mechanisms

The Dogus Otomotiv Board of Directors is the highest governance body responsible for implementing and continually improving the Energy Policy.
The Sustainability Council and Environmental Committee monitor energy performance, oversee energy efficiency projects and ensure their reporting.
Our Authorized Dealers and Service Centers, and our suppliers, are required to contribute to the implementation of this Policy.
Our employees support the achievement of Dogus Otomotiv objectives through active participation in energy efficiency practices.

Performance Monitoring and Reporting

We regularly monitor and report indicators relating to energy consumption, efficiency improvements and renewable energy use.
We evaluate our energy performance through independent audits and promote continual improvement.
We establish monitoring and audit mechanisms to expand low-carbon practices throughout our supply chain.

This Policy has been approved by the Dogus Otomotiv Board of Directors. The Integrated Management Systems Manager and Energy Manager are responsible for its implementation

Dogus Otomotiv's Quality Policy is based on six fundamental principles:

We will adopt unconditional customer satisfaction as our guiding principle and demonstrate customer-focused management.
We will ensure that services are delivered on time and without deficiencies.
We will apply competitive pricing to our products.
We will continually review and improve the way we operate.
We will align employee interests with Company interests to the greatest possible extent.
We will maintain distribution quality at the highest level.

All direct and indirect activities at Dogus Otomotiv are consistently customer-focused. This approach applies to both internal and external customers. Requests from internal and external customers are fulfilled as promptly as possible, in order of importance and priority, in accordance with the relevant procedures and instructions.

All internal and external services are provided on time and in full. Any disruption that may adversely affect service delivery is eliminated within the Quality Management System.

Competitive pricing is applied across sales, marketing and after-sales services covering all Company activities. Such pricing is never allowed to compromise the quality of the services provided.

All structural and operational matters within the organization are continually improved in line with evolving needs and expectations. Continuous change and development are inherent in our corporate values: 'Be Big, Be Close, Be Creative.'

Maximum alignment between the interests of the Company and its employees is key to our success. In addition to conventional controls provided by the hierarchical structure, this alignment fosters self-control at every organizational unit.

Every employee is a member of the Dogus Otomotiv family. Providing all employees with a safe and healthy workplace supports their well-being and creates an effective working environment that directly contributes to productivity.

Risks are managed effectively by identifying at an early stage any factors that may jeopardize the Company's existence, development or continuity and by taking the necessary measures in a timely manner.

Pollution and waste arising from our service activities are prevented through effective measures and employee training.

Our Company acts with awareness of its responsibilities to employees, business partners and the public, and operates in accordance with ethical values and principles.

We comply with all applicable legal requirements, current standards and agreements with third parties, including business partners, customers and suppliers, in relation to our quality management systems and process activities.

1. Introduction

As Dogus Otomotiv, we adopt as a fundamental principle responsible growth in the sectors in which we operate and the efficient management of our environmental impact in accordance with transparency and accountability. Through this Policy, the Company commits to full compliance with national and international regulations concerning climate action and decarbonization, energy efficiency and the transition to renewable energy, efficient use of natural resources, the circular economy, sustainable supply chains and green procurement, digitalization, sustainable finance, water management and water footprint, biodiversity protection, and waste management based on the zero-waste principle.

Dogus Otomotiv supports the Paris Agreement objective of limiting global temperature rise to 1.5 C and aims to strengthen its resilience to climate risks by developing strategies aligned with different climate scenarios, including 2 C and 3.5 C scenarios. Accordingly, it aims to minimize environmental impacts through policies that promote low-carbon solutions.

This Policy takes into account the UN Sustainable Development Goals, ESRS, CSRD, CSDDD, EU Taxonomy, IFRS S1 and S2, and TSRS requirements. Our processes are managed in accordance with ISO 14001, ISO 14064 and ISO 50001.

2. Our Core Principles

We act with the vision of minimizing environmental impacts, developing climate-resilient business models and creating a sustainable mobility ecosystem. With reference to global standards and best practices throughout our value chain, we declare and commit to the following principles:

a. Climate Action and Carbon Management

We measure greenhouse gas emissions using methodologies compliant with national and international standards, report them transparently, monitor changes over time and develop reduction strategies.
We assess different global warming scenarios in line with the Paris Agreement and the 1.5 C objective; align long-term strategies with these projections; and regularly monitor financially assessed risks and opportunities.
We follow a holistic decarbonization roadmap covering Scopes 1, 2 and 3, with an absolute emissions-reduction objective, and implement concrete actions toward net zero.
We steadily increase the share of clean and renewable energy in operations and prioritize renewable self-generation investments.
We prioritize the phased transition from fossil fuels to electricity-based technologies and vehicles in logistics operations and Company fleets.
We review existing products and services and develop climate-friendly, innovative and carbon-neutral business models, turning environmental sustainability into a competitive advantage.
We assess and prioritize low-carbon alternatives in logistics and after-sales services.
We cooperate with suppliers to promote sustainable transportation and logistics solutions.

b. Efficient Use of Resources and Circular Economy

We adopt sustainable business models that preserve resource value, extend product and material life cycles, and prioritize raw-material efficiency.
We regularly monitor energy consumption and implement efficiency measures in all processes.
We regularly calculate and monitor our water footprint and implement projects that minimize water use in operational processes.
We seek to reduce paper, plastic and other material consumption through digitalization and green operational processes.
We promote reuse and recycling in logistics and supply-chain processes.
We encourage water and energy conservation at Authorized Dealers and service locations.
We assess life-cycle environmental impacts and aim to reduce impacts relating to resource use, recovery, reuse and waste management.

c. Sustainable Supply Chain Management

Alongside quality and cost, we consider supplier environmental performance, carbon footprint and ethical compliance in selection and evaluation.
Through green procurement, we prioritize environmentally friendly, recycled or sustainably certified materials and products.
We support the development of supplier sustainability capabilities and create synergies toward shared environmental objectives.
We monitor and evaluate the environmental performance of Authorized Service Centers, suppliers and business partners and encourage improvements where necessary.

d. Stakeholder Engagement, Training and Awareness

We provide regular training to increase employee environmental awareness and competence and embed a sustainability culture at all levels.
We maintain regular dialogue with employees, customers, investors and civil society organizations and integrate environmental expectations into decision-making.
We undertake projects to raise public environmental awareness and actively participate in sectoral initiatives.

e. Biodiversity Protection

We assess impacts on natural ecosystems and develop mitigation strategies.
We prioritize biodiversity-friendly solutions in logistics, warehousing and after-sales services.
We support multi-stakeholder programs to raise biodiversity awareness and create positive environmental impact among Dogus Otomotiv and its business partners.

f. Waste Management and Pollution Prevention

In line with the international waste hierarchy, we first prevent or reduce waste at source; where unavoidable, we prioritize reuse and recycling and minimize final disposal.
Under zero-waste principles, hazardous and non-hazardous waste is carefully segregated at source, recorded and recovered through licensed organizations.
We maintain an environmental management system to prevent air, water and soil pollution and pursue continual improvement.
At Authorized Service Centers, hazardous waste, especially waste oils, batteries and electronic waste, is managed responsibly, while non-hazardous waste is managed in line with Dogus Otomotiv recovery objectives.
We establish, review and, where necessary, test response plans for spills, fires, leaks and similar environmental emergencies.

g. Compliance and Transparency

We monitor national environmental legislation, legal regulations, international agreements and international environmental legislation, and regard full compliance as a fundamental principle.
We publish annual sustainability reports covering environmental performance, future targets and progress.
Internationally accredited independent organizations regularly verify carbon-footprint data and report content.
We closely monitor national and global sustainability indices and ESG rating systems and use assessment findings strategically to identify improvement areas.
We conduct regular internal and external audits under ISO 14001 and use findings to sustain effectiveness and continually improve environmental performance.
We regularly evaluate the effectiveness of the environmental management system and apply continual improvement.

3. Responsibilities and Implementation Mechanisms

The Board of Directors monitors and reviews the implementation and continual improvement of this Policy.
The Sustainability Council monitors environmental performance and alignment with sustainability objectives and provides strategic guidance to relevant departments.
The Environmental Committee oversees continual improvement, supports achievement of sustainability objectives, coordinates compliance and guides relevant departments and business units.
Employees and business partners are required to contribute to implementation.

4. Performance Monitoring and Reporting

Environmental performance indicators, including carbon footprint, energy consumption and waste management, are measured using compliant methodologies, regularly monitored and transparently reported.
Environmental commitments are publicly monitored through independent audits.
ESG performance is prepared in accordance with TSRS and internationally recognized frameworks and disclosed annually through annual and sustainability reports.
Environmental risks and opportunities are assessed across the supply chain; business partners are expected to invest in sustainability and keep business models aligned with Dogus Otomotiv objectives.

5. Approval and Responsibility

This Policy has been approved by the Dogus Otomotiv Board of Directors. The Integrated Management Systems Manager and Environmental Committee are responsible for its implementation.