vdf - VOLKSWAGEN DOĞUŞ FİNANS
The vdf Group achieved its goals in 2021 with its finance, insurance, factoring and fleet companies which prioritize customer satisfaction when offering products and services.
The vdf Group achieved its goals in 2021 with its finance, insurance, factoring and fleet companies which prioritize customer satisfaction when offering products and services.
With an average of 24% penetration rate among the Volkswagen Group brands in vehicle loans, vdf attained a market share of 10% in vehicle loans in 2021.
Having provided 33,000 new loans in 2021, vdf reached its targets with a total of 55,000 performing loans. The total performing loan volume of vdf increased by 12% compared to the previous year and rose from 7.3 billion TRY to 8.2 billion TRY.
In 2021, vdf aimed to increase customer satisfaction and loyalty through sales, marketing and customer loyalty campaigns organized jointly with other brands. According to the results of the survey conducted in 2021, vdf achieved a score well above the world and European averages in customer satisfaction assessments compared to the previous year. According to the survey, nine out of every 10 people stated that they would like to work with vdf again.
In 2022, vdf aims to continue to provide the best service to its customers in every step of the automotive value chain by expanding its loan, insurance, and service packages tailored to the needs of its customers.
vdf SİGORTA VE ARACILIK HİZMETLERİ A.Ş.
vdf Insurance Services has achieved the highest level of customer satisfaction in 2021 with its extensive experience and special product range developed to identify and meet customer needs. Operating as an agent of a total of 13 insurance companies, vdf Insurance Services serves individual and group customers in several areas such as branded car insurance, traffic, extended warranty, and credit protection insurance.
Operating within the Authorized Dealers of VW Group brands, vdf Insurance continued to provide its services in 125 showrooms in 2021. vdf Insurance Services has made a difference in its industry with brand-specific coverage, starting with Volkswagen Insurance and carrying on with SEAT, ŠKODA, Audi, and Scania Insurance.
Preserving its title as the largest insurance agency in terms of total net premium generation and the number of performing policies in 2021, vdf Insurance continued its steady growth with a total net premium generation of 560.8 million TRY. vdf Insurance has also reached a number of 330 thousand in issued policies in 2021.
vdf FAKTORİNG HİZMETLERİ A.Ş.
Having begun its operations in 2010, vdf Factoring Inc. offers factoring and financing services to 100 Doğuş Otomotiv and Yüce Otomotiv Authorized Dealers across Turkey. In 2020, vdf Factoring reached a transaction volume of 23.6 billion TRY and a total asset value of 484 million TRY. vdf Factoring aims to increase its business volume in 2022 with the principle of continuous and stable growth.
vdf FİLO KİRALAMA A.Ş.
Taking its place in the operational leasing fleet industry in 2016, vdf Fleet has set out with the vision of not regarding the needs of its customers as car rental alone, but also with the vision of providing consultancy in fleet cost optimization, total ownership cost, and fleet management. In 2021, vdf Fleet reached a total of 14,500 active contracts, of which 50% were Doğuş Otomotiv group brand vehicles, and followed a strategy focused on efficiency and competent use of human resources. The company will continue its services in line with the principle of providing the best to its customers by further improving its digital solutions in 2022 with its investments in robotic process automation and mobile and web-based applications.