Doğuş Teknoloji
Doğuş Otomotiv's leading technology subsidiary, Doğuş Teknoloji, has made sustainability an integral part of its core operations. Focusing its sustainability efforts on reducing its carbon footprint, increasing energy efficiency, ensuring responsible waste management, developing digital competencies, and maintaining high standards of occupational health and safety, the Company published its first sustainability report in 2023.
Sustainability Awareness and Certifications
Business Relations Group Manager & Sustainability Leader Esra Adalı Ayas completed the BUYEM certified Corporate Sustainability Training. Doğuş Teknoloji aims to become a member of the Sustainability Academy Society as of 2024. Since 2022, the company has been measuring its carbon footprint, completing Scope 1-2 evaluations, and continuing with Scope 3 evaluations. Additionally, the ratio of female employees increased from 36% in 2022 to 40% in 2023.
Energy Efficiency and Waste Management
Doğuş Teknoloji employees participate in training programs focused on sustainable energy management practices provided by Schneider Electric. The D-Office building has special paper and waste segregation bins aligned with the building's waste management processes. In 2022, 1,353 kg of electronic waste was collected through a collaboration with TÜBİSAD, supporting educational initiatives for girls and educational containers in earthquake zones.
Digital Competence and Innovation
Doğuş Teknoloji lends its support various industries with corporate solutions such as hybrid cloud platform management, cybersecurity, AI-supported product development, and digital transformation. In 2023, the Company conducted an average of 45 hours of training per employee across 126 sessions. These training sessions covered professional development, leadership, and personal development, and discounted postgraduate education opportunities were offered to employees.
Customer Satisfaction
Regular customer satisfaction surveys are conducted with all customers, and the results are graphically reported to inform action plans aimed at increasing satisfaction. In 2023, customer satisfaction reached 81%, meeting all target experience metrics. Ethics and Anti-Corruption
The company has comprehensive policies for anti-corruption and financial control, including clauses in company contracts. Regular audits and information security checks are conducted. Online information security training was provided to 273 employees, and virtual classroom training was given to 142 interns.
ŠKODA
Škoda, represented by Yüce Auto in Turkey, has integrated sustainability into its core operations, focusing on environmental, social, and economic sustainability. In 2023, the company took steps to enhance its sustainability performance through various initiatives aligned with international standards and Doğuş Otomotiv's broader sustainability goals.
Sustainability Awareness and Environmental Management
Initiatives such as reducing plastic bottle usage, creating ergonomic workspaces, and developing emergency plans have been implemented within the Company. Yüce Auto enhances energy efficiency by applying energy insulation in buildings and maintaining temperature control. Energy savings are achieved using electrically operated hot-cold VRF systems. Each floor of the Company buildings has recycling bins for batteries, paper, and plastic waste, which are processed weekly or bi-weekly. Yüce Auto has contributed to projects like collecting 500,000 liters of waste from the seas in collaboration with Turmepa and transforming 300 kilograms of materials into works of art with the artist Deniz Sağdıç.
Social Performance
Social clubs have been established to maintain work-life balance, enhance communication, and increase employee satisfaction and productivity. Programs such as reverse mentoring and individual coaching contribute to employees' personal and professional development. The "Empowered by Equality" program aims to provide equal opportunities for all employees, prevent gender-based discrimination, and create an inclusive workplace culture. The Rising Star program, designed to develop high-commitment and well-being-oriented leaders, focuses on a dynamic process of continuous improvement. The ISO 27001 certification process was initiated, and various IT security measures were implemented in 2023.
Customer Satisfaction
Škoda's "Voice of the Customer" program uses artificial intelligence to analyze feedback and improve services. The Customer Trust Index has been developed to measure and enhance customer trust and satisfaction.
Community Awareness
In 2023, Škoda launched a community awareness campaign with the approach that we all generate waste and want to get rid of it. Collaborating with Kabuk Studio, the Company initiated a project to recycle old flags and banners bearing the old logo into bags with different designs instead of discarding them. This recycling program also created an opportunity to support women entrepreneurs and will continue on various platforms in 2024.
vdf Automotive Financing
As Doğuş Otomotiv's financial services subsidiary, vdf has undertaken various sustainability initiatives in 2023, taking significant steps in areas such as energy efficiency, waste management, digital transformation, employee development, and customer satisfaction.
Sustainability Initiatives and Performance
A team has been formed with the participation of employees to make decisions and take actions related to sustainability. This team strives to incorporate sustainability in all areas of operations of vdf. Within the scope of the Equality at Work Platform, initiated as a project orks by the Ministry of Family and Social Policies and supported by the Doğuş Group, supporting women and creating equal opportunities in the workplace issues are monitored by vdf's Human Resources and Senior Management. vdf, along with all Doğuş Group companies, completed filling the "Equality at Work Follow-up Survey." Currently, a balance is established between the number of female and male employees at every level in the Company. Our walking competition called "A Team in the Footsteps of Nature" was held, and upon its completion number of seedlings equivalent to the distance participants walked during the competition were donated to the İzmit-Taşköprü region within the framework of the Aegean Forest Foundation's 100th Year of the Republic Memorial Forests project. Volunteers and their children went to the region to plant the seedlings. This competition aimed to raise awareness about healthy individuals and climate crisis issues. With the goal of making vds a sustainable and carbon-neutral company, the headquarter has obtained the International Renewable Energy Certificate (I-REC) that documents the annual electricity consumption is sourced from renewable resources.
Training Programs
In 2023, a total of 126 training sessions were organized for employees, with an average training duration of 45 hours per person. Employees received training in various subjects to enhance their professional experience and support their personal development.
Customer Satisfaction
Under the "Voice of the Customer" program, customer feedback is analyzed using artificial intelligence algorithms, and corrective actions are taken. Additionally, the service quality is intended to be improved by measuring customer trust with the Customer Trust Index.
Community Engagement
vdf participates in social and environmental initiatives by assuming an active role in various community awareness programs. For example, it collaborates with TÜBİSAD in the recycling of electronic waste project and with the revenue collected from the proceeds it lends support to the education of girls and containers used as classrooms in earthquake-affected areas.
Doğuş GYO
One of Doğuş Otomotiv's significant investments in 2023 was the acquisition of Doğuş GYO A.Ş. as one of its subsidiaries. Doğuş GYO aims to comply with environmental, social, and governance (ESG) criteria and continuously improve its performance through sustainability efforts it carries out. Throughout 2023, Doğuş GYO implemented numerous sustainabilityfocused projects, adopting best practices in the field and maintaining its leadership in the industry.
Energy Efficiency and Renewable Energy Use
Doğuş Center Maslak: As part of energy efficiency projects, various applications have been implemented to reduce energy consumption. The energy used in the building is sourced from renewable energy, resulting in a 15% annual reduction in energy consumption.
Gebze Center Shopping Mall: Energy efficiency implementations at the Mall have resulted in a 10% reduction in energy consumption. Additionally, the use of renewable energy sources has been increased.
Carbon Footprint
Throughout 2023, Doğuş GYO implemented various projects to reduce its carbon footprint. These projects have achieved energy efficiency in buildings and reduced carbon emissions by 8%.
Water Management
Projects aimed at reducing water consumption have been implemented at Doğuş Center Maslak and Gebze Center Shopping Mall, achieving a 12% annual reduction in water consumption. Water recovery systems have been promoted to encourage the reuse of wastewater.
Employees
Doğuş GYO organized various training programs and personal development seminars to support the continuous development of its employees. Throughout 2023, an average of 35 hours of training per employee was provided. Employee satisfaction surveys were conducted, with a satisfaction rate recorded at 90%.
Community Awareness
In the aftermath of the earthquake, Doğuş GYO supported relief efforts in affected areas and contributed to projects that promote community solidarity. Contributed to the community with the community awareness campaigns carried out in the subjects of education and health, and within the scope of these projects, provided educational support to approximately 1,000 students.
Corporate Governance
In 2023, Doğuş GYO achieved full compliance with Corporate Governance Principles, raising its rating to 9.53. This high score demonstrates the Company's commitment to transparency, accountability, and ethical values. Risk Management and Internal Audit Systems The company has made various improvements to strengthen its risk management and internal audit systems, developing new policies and procedures as part of this effort. These systems are continuously updated to minimize the Company's operational risks.
Future Goals
Doğuş GYO aims to further enhance its current performance in sustainability. Goals for 2024 and beyond include increasing energy efficiency, expanding the use of renewable energy, reducing the carbon footprint, and minimizing water consumption. Conducting satisfaction surveys for tenants and suppliers is also among Doğuş GYO's 2024 objectives. Additionally, the company plans to implement more projects in employee development and community contribution, continuing to work towards a sustainable future. Doğuş GYO's sustainability strategies and performance in this area contribute to the Company's long-term success and add value to society. In this direction, the Company will continue to pursue its sustainability efforts with determination.