Sustainability Performance of Suppliers


The Suppliers included in the 2017 report are: Bakırcı Otomotiv, Barış Makina, BASF, Daikin Türkiye, Eurest Services Turkey, Tes Konfeksiyon and Vog Tekstil.


Number of Employees: 77

Total Area of Operations: 4,800 m2



Bakırcı Otomotiv is an umbrella structure of six businesses that focus on the automotive sector and meet various needs of the industry. Bakırcı meets the requirements of the sector, which keep growing and gaining importance every day, with a holistic approach by offering architecture, service equipment, aftersales services, training, business development and software activities as a one-stop-shop system. 


Bakırcı, with a strong reputation, brand image and the power the brands represented, identifies the needs of the automotive aftersales services in Turkey accurately and generates optimum solutions, becoming a pioneer and an admired brand.


Bakırcı Otomotiv organizes its processes annually using ISO quality standards and is audited by TÜV SÜD. In 2017, the Travel Regulation has been introduced to regulate the employees' domestic and international travels.


The most important quality that Bakırcı Otomotiv values in the supply chain is to ensure that its product is in the standards of the world’s leading automotive manufacturers. Utmost care is taken to ensure that product quality is high and that its activities and operations comply with the laws and environmental regulations. However, suppliers are also considered in terms of working in accordance with the Doğuş Otomotiv business ethics principles.


The company's efforts to reduce environmental impact include lighting with energy-saving light bulbs, buildings equipped with environmentally sensitive systems, taps with motion sensors, and shuttle route optimization. There are also informative announcements to raise environmental awareness among employees. Waste Management is carried out in accordance with laws and regulations in cooperation with Beykoz Municipality.


Bakırcı Otomotiv provides necessary training for its employees in line with laws and regulations related to occupational health and safety, and offers regular employee health checks. In 2017, all employees of the Company were screened for health.



Number of Employees: 75

Total Area of Operations: 11,500 m2



Barış Makina Otomotiv Ekipman San. ve Tic. A.Ş. has been operating in the fields of imports, marketing, service projects and training services in garage equipment for over 48 years. In addition to the buildings in İzmir and Istanbul, the third project, Istanbul Şerifali building, with an indoor space of 5,000 m2, has started operating as the biggest training center in Europe. Barış Makina Otomotiv Ekipman San. ve Tic. A.Ş. provides sales, aftersales and technical services in all regions of Turkey.

Barış Makina holds ISO 9001: 2008 Quality Management System and ISO 14001: 2004 Environmental Management System certifications.

In supply chain management, the main expectations of the Company from its suppliers are an honest and reliable trade approach and maximum sensitivity for health and safety issues as well as the warranty conditions for the quality products and services they provide. The firms that act as distributors and dealers of the Company are those that produce globally acknowledged products and services and also carry out exemplary activities in aspects including human rights, working conditions and employee rights. In the selection criteria for procurement, compliance of the suppliers’ activities with local legislation, labor law no. 4857, social security law no. 5510 and occupational health and safety law no. 6331 play a determining role.

All environment-related aspects are managed and audited in accordance with the ISO 14001 Environmental Management System. Incandescent and fluorescent bulbs used in office lighting have been replaced with LED bulbs to reduce energy consumption and to use energy resources efficiently. Ambient lighting and the billboard were also converted into LED lighting fixtures. A compensation panel was installed to reduce energy consumption. Warehouses at different locations were combined into a single site to improve energy consumption, fuel usage and time management.

The most important improvements made in technological terms are the migration of the mail server and FTP server to virtual server environments. If the components (transformers, relays, etc.) on the cards removed from the electronic devices are in usable condition, they are checked with recovery logic without being sorted as waste and included back in the production process. In cases where visiting the customers on site is not required for technical service needs, a solution is found remotely, which saves considerable fuel.

In addition, the Company makes regular donations to the Aegean Forest Foundation annually for tree planting.

The products that are distributed and sold are CE-certified equipment and devices that have passed the European Union safety norms. Health and safety risks have been considered for each product and risk assessment studies have been conducted by the manufacturers to minimize or eliminate these risks.

The company conducts a customer satisfaction survey once a year and a regular Employee Satisfaction survey. In 2017, the result of the employee satisfaction survey was 80%. All obligations are fulfilled in accordance with Occupational Health and Safety laws and regulations.

Barış Makina has a ‘Suggest/Solve’ suggestion system that aims to encourage employees to contribute to efficiency. Suggestions are received from employees and evaluate at certain intervals. In addition to the trainings provided to ensure professional development of all employees, certain employees are sent overseas to visit the companies, whose products are distributed. Furthermore, all costs of employees who wish to attend foreign language courses are covered by the Company. Employees are not discriminated against on the basis of language, religion, race, gender, nationality, or ethnicity, etc. The company has adopted the equality principle.

Barış Makine also develops activities in line with the needs of local communities for the development of the region where it operates. The parking lot in front of the company allocated for common use was tiled, fitted with lighting fixtures and water outlets were fixed. Approximately TL 22,000 TL was spent for these works during year. In addition, service equipment are donated to Industrial Vocational High Schools.


Number of Employees: 738



Sustainability is managed highly effectively within the strategies and operations of BASF, the world’s largest chemicals company. In line with its mission statement, “We create chemistry for a sustainable future,” BASF works toward achieving sustainable development goals by disclosing its performance in many areas in the annual sustainability reports.

BASF, which uses its resources responsibly and also produces responsibly, has been successfully included in the Dow Jones Sustainability World Index (DJSI World) for 17 times consecutively.

BASF is also regularly included in the FTSE4Good Index Series by the FTSE Group, which lists only the companies that are able to meet the strictest social, environmental and corporate governance (ESG) criteria and consistently confirm/develop these aspects through regular assessments. BASF is the best of its class in terms of ESG among the chemical companies in the index.

BASF's unique "Verbund" (integrated production) approach is a good example of sustainable use of resources, saving resources and energy, minimizing emissions, reducing logistics costs and creating infrastructure synergies.

As another reflection of this approach, digitalization and intelligent production offer great opportunities for BASF. With the use of digital technologies and data, BASF creates added value for its customers while increasing efficiency and effectiveness in its processes. One of the most important examples of this approach is the BASF supercomputer "Quriosity" (Curiosity), which has played a key role in R&D for the digitalization processes at BASF.

BASF strives to ensure that technological paintwork repair methods are applied in bodyshops of all customers that place satisfaction and savings awareness at their core as a priority and to maximize efficiency of bodyshops. The bodyshops that complete and implement the steps determined within the scope of Glasurit Bodyshop Process Excellence activities are certified.

As part of the Glasurit Bodyshop Process Excellence activities carried out at all service points of Doğuş Oto, which BASF has been serving since 2015, the bodyshops at Etimesgut, Çankaya, Bursa, Maslak, Kartal and Esenyurt service points have been certified to date.

Within the scope of the Glasurit Bodyshop Process Excellence, followed by the Doğuş Oto Bodyshop managers and employees as well as the field officers of Glasurit Automotive Repair Paints, all service points have completed all stages with 100% success.






Number of Employees: 1,025

Total Area of Operations: 2,600[1] m2



After operating in Turkey through distributors since 1978, Daikin acquired Airfel’s 100% shares in July 2011, and became a prominent player in the Turkish HVAC industry. Today, Daikin Turkey boasts the widest product range in the field of heating, cooling and ventilation in Turkey. Daikin and Airfel brands under the Daikin Turkey umbrella offer a broad range of products for the HVAC industry, including boilers, air conditioner units, panel radiators, fan-coil units, and air conditioning plants, etc. produced with the latest technologies to meet different needs. Daikin Turkey has launched the production of Daikin branded products in addition to Airfel brand at the Daikin Hendek plant, spread on 100,000 m2 of land with of 42,000 m2 of indoor space. Daikin Turkey, headquartered in Istanbul, serves a broad geographical area of Turkey with its six regional offices (Adana, Ankara, Antalya, Gaziantep, İzmir, Trabzon), 170 dealers, 500 sales points and 501 authorized after-sales services.

Daikin A.Ş. operates in line with its Quality Policy, and carries out all activities in accordance with ISO9001:2008 Quality Management System. Kaizen and quality circle concepts are applied at Daikin Turkey to improve quality.

In addition to following Doğuş Otomotiv’s business ethics, corporate responsibility and all other operating principles, Daikin Turkey also considers business integrity, environment, human rights and fundamental labor rights when selecting its suppliers, and performs checks based on these criteria.

In 2017, Daikin Aftersales Services Department procured services, spare parts and products from 550 different suppliers across the country, and spent approximately TL 18 million on maintenance and repair services. Relevant sanctions, in accordance with the discipline provision in our procedures, are applied to companies in the supply chain that have a negative impact on the environment or human rights.

Daikin’s environmental policy is built on the mission of “Enriching today, protecting the future”. Daikin Europe plays an active role in environmental responsibility by closely following the parent company in Japan and introducing policies beyond official rules and regulations. Daikin is a global leader in its own segment in terms of its commitment to energy savings and environmental awareness and safety, complying with all applicable local and international regulations.

In 1998, Daikin Europe became the first HVAC manufacturer to earn ISO 14001 certification in Europe and expects all its subsidiaries to meet ISO 14001 requirements in all business processes. In 2002, Daikin Europe formulated its own response ahead of the EU directives on “Restriction of Hazardous Substances” (RoHS) and “Waste electrical and electronic equipment” (WEEE). Daikin Turkey takes these as reference in its operations in Turkey.

At Daikin, where business operations are guided by the slogan “Reduce, Recover, Reuse”, utilization of all resources and energy consumption are constantly monitored and reviewed to sustain energy efficiency. Within the scope of Daikin Turkey’s energy efficiency practices, activities are carried out to reduce the consumption of resources in accordance with the studies and analyzes conducted by energy methods engineers.

The engineers at Daikin Turkey participate as trainers in the trainings on the topic of energy efficiency in HVAC systems organized by the Ministry of Energy, General Directorate of Renewable Energy.

Daikin Turkey’s head office is located in Turkey’s first LEED Platinum certified high-rise, the Allianz Tower. The state-of-the-art faucets in the buildings provide water efficiency in international standards without sacrificing user comfort. With the efficient water faucets used in the buildings, reduction in water consumption has exceeded 35%.

Daikin is deeply committed to the “eco-design” concept, constantly striving to improve the “green” content in its products. The use of lead, mercury and cadmium is reduced. The design department adopts the “green procurement” policy, which requires all material suppliers to declare that their products do not contain any material harmful to the environment.

Daikin constantly analyzes the production and packaging materials’ use and recovery potential. For instance, damaged wooden European pallets are repaired and reused. The water used at the plant is treated before being delivered to the wastewater system while large quantities of sediment is separated as useful sludge for the cement industry. Battery waste is collected in battery boxes located at Akademi Maltepe, and delivered for recycling.

Employees are encouraged to separate hazardous materials such as trash, batteries and printer cartridges, and recyclable products such as paper and cardboard. Moreover, “ZERO Waste” and “ZERO emission” targets have been adopted by the manufacturing department at all stages of production.

Authorized service centers provide training on the proper use of HFC gases utilized in air conditioning systems in line with F gas regulation. In all countrywide visits including authorized service inspections and dealer visits, Daikin Turkey provides information about recycling waste, energy use and how coolants are used and collected. All wastes that may be result from company operations are processed in accordance with environmental policy.

Acting in line with Daikin Europe’s environmental policies, Daikin Turkey has also developed its own local standards by taking European regulations and directives into account. To ensure continuous development of all environmental activities, Daikin has instructed all its subsidiaries to acquire the internationally recognized ISO14001 accreditation by the end of 2005.[2]

Daikin highly values the importance of service continuity, data privacy and the integrity of customers’ or company’s information assets. Accordingly, the ISO 27001:2013 system is established in the company, with constants checks of system availability and improvements where necessary.

Daikin Turkey is aware of how important the “human factor” to reach future targets. In addition to the periodic personality inventory applied for Daikin employees and the skill development programs specifically designed to improve the competence and managerial skills of employees based on the 360-degree assessment results, Technical, Professional and Legally Compulsory Trainings were conducted. In 2017, 952 people were trained for 12,684 hours in total. The goal for 2018 is to increase the contribution of blue-collar employees to the processes through special development programs for blue-collar employees.

Daikin Academy[3]

All training activities under the umbrella of the Daikin Turkey Academy are held at the training building on the Maltepe campus in Istanbul, featuring one conference room, three practical, four theoretical classroom and one workshop. Since its inception, Daikin Academy has reached approximately 24,000 people with innovative applications and training content created to meet the needs of employees and stakeholders. Within the scope of the strategy determined until 2020, the goal is to provide training opportunities for 45,000 people. Daikin Academy is managed in line with the 5-year strategy plans by a professional team under the supervision of the Executive Board, which includes a number of department heads. The training content that Daikin Academy offers is prepared by considering the needs of employees and other stakeholders. In Daikin Academy, trainings are delivered to stakeholders through classroom applications, as well as field work, workshops and digital platform applications (e-platform, mobile webinars, etc.). The trainings in this scope are aimed at primarily employees, dealers, and services along with distributors providing services in CIS countries, university students and customers. In-house trainers give 85% of the professional and technical development trainings.

Daikin radio hosts academic interviews with all employees according to an annual plan. Educators, psychologists, life coaches are invited to radio programs with the aim of taking development out of the classroom and making it accessible for all the employees. The employees who answer the questions in the program are rewarded by the academy.

The quarterly Santigrat Magazine, created with the contributions of Daikin employees, provides up-to-date Company information, latest news and industry news to the sector and employees. In addition, employee satisfaction survey is used to measure employee satisfaction levels during the year.

Daikin Sakura Project

Daikin Turkey launched the Sakura project in 2014 in cooperation with KOSGEB and Kal-Der to support university graduate women entrepreneurs to become business owners. With the Sakura Project, women entrepreneurs are first trained, and then launch their own businesses with the help of workplace support. The plan is to support 100 women to become business owners and launch their entrepreneurship careers by the end of the third year of the project.

Women Technicians Project

Following the success of the women entrepreneurs within the Sakura project launched in 2014, Daikin start the women technicians project in 2017 to train qualified women technicians for the predominantly male HVAC industry. The plan for 2017 is to train 40 women technicians until the end of the year to become qualified to work at Daikin Authorized Services and a further 120 in 2018.

HVAC Labs in Vocational High Schools

Daikin Turkey has been setting up training laboratories for the vocational high schools’ HVAC departments to benefit. Schools selected during the planning period each year are supported accordingly. Furthermore, the young people that graduate from the HVAC departments of these schools are offered job opportunities at Authorized Aftersales Services with the guidance of İş-Kur and after interviews in the respective schools.

Fuha Specialist Days

Fuha, the largest experience center in Europe, established by Daikin to serve the HVAC industry is located in Turkey. The center organized free events including trainings and seminars, etc. aimed at the employees in the HVAC and energy sectors, university and vocational high school students and NGOs to contributing to the industry. The seminars and meetings, which customers, employees and all stakeholders can benefit from, are carried out periodically at Daikin Solution Plaza in Etiler, Istanbul under the ‘sector specialist days’ title. In 2017, a seminar was held on ‘energy efficiency in commercial buildings and environmental impacts of refrigerants and new generation minimal harmful gases’. Daikin Turkey employees also publish articles on climate issues in trade publications.[4]


Number of Employees: 1,102



Eurest Services is a provider of support services for leading national organizations, offering “turnkey” solutions, all managed centrally.

In the Sofra Grup Integrated Management System, certification processes of standards and systems used by all departments are monitored by TSI, Compass Group and other external organizations while continuous improvements are made through internal and external audits. The Company holds the following quality certifications: Energy Management (TSE-EN-ISO 50001), Quality Management (TSE-EN-ISO 9001:2008), Food Safety Management (TSE-ISO-EN 22000), Environmental Management (TSE-ISO-EN 14001:2004), Occupational Health and Safety Management (TSE ISG OHSAS TS 18001:2014) and Customer Satisfaction Management (TSE ISO 10002 2014).

Sofra Grup ensures suppliers’ compliance with health, safety and environmental standards through rigorous evaluations. In accordance with environmental standards, the suppliers are also expected to be sensitive to the environment. Therefore, Sofra Grup explains the requirements to the suppliers during the agreement execution stage and conducts checks through third party audits and inspections.

Sofra Grup is a signatory to the United Nations Global Compact and carries out its operations by observing the Global Compact Principles.

Sofra Grup conducts its activities in accordance with business ethics principles, which are available at:

At Sofra Grup, various activities are carried out across all departments to reduce the scale of environmental impact that may arise as a result of production and services according  to the TSE ISO EN 14000 Environmental Management System Standard, and to raise environmental awareness among all employees. The “Environmental Policy” is declared to all employees and relevant parties and environmental trainings are delivered to raise awareness.

As part of environmental sustainability activities, water saving equipment are used and water consumption is monitored. Automated sinks are installed for hand washing. In 2017, water savings amounted to 1,800 lt/person per year with the help of faucets with nozzles and faucet control systems.

In most countries, food constitutes over 15% of waste delivered to garbage dump sites, and decomposition of food waste results in release of methane, a gas 20 times more effective than carbon dioxide. Furthermore, disposal of food waste creates significant economic impact. Sofra Grup strives to reduce the impact of food waste, and implements the sustainable Trim Trax program to raise awareness and ensure reduction of food waste. Trim Trax is a waste reduction program for monitoring, measuring and reducing the food waste in the Sofra Grup kitchens. Designed to increase operational efficiency, raise awareness of food waste and reduce the environmental impact of these wastes, this program aims to reduce waste by making it more visible, give them a financial value, and offset the rising food costs. Trim Trax Program stands out with important features such as allowing food waste to be monitored, measured and minimized on site, and providing the employees with the tools, perspective and a sense of belonging needed to minimize and monitor waste in the production process.

At Sofra Grup, customer feedback is received through customer surveys and operation managers in order to measure the satisfaction of the customers and ensure ultimate satisfaction. Customer Satisfaction Surveys and Analyses are carried out twice a year by an independent company.

Advisory meetings are organized with the aim of enabling employees to communicate their concerns about health and safety issues. Announcements regarding mass diseases are communicated when necessary and all the employees are provided health and safety trainings during the year in compliance with applicable legislation.

There is an active suggestion system within the company, allowing the employees to communicate their requests to the management. Every employee of the Sofra Grup has equal rights. Company policies ensure that all existing and prospective employees have the same opportunities regardless of their gender, race, skin color, religion, nationality, ethnicity, age, sexual orientation, marital status and disability.


Number of Employees: 69

Total Area of Operations: 3,000 m2



Tes Konfeksiyon Limited Şirketi was founded in 1993 in Istanbul, and is currently headquartered in Ataşehir. The company has branches in İstanbul, Ankara and Muğla in Turkey.

Tes Konfeksiyon takes into consideration whether suppliers operate in compliance with Doğuş Otomotiv Business Ethics principles and informs the supply chain accordingly. When a situation in violation of the quality standards or ethical business conduct is identified in the supply chain, a warning is issued to correct it and if the violation is not remedied, the business relationship with the said party is terminated. The company acts in accordance with Doğuş Otomotiv Code of Ethics in all aspects of business processes. Ethical rules are communicated to all employees. Furthermore, employees authorized to deal with corruption are trained while all transactions are recorded and supervised.

Tes Konfeksiyon does not accept gifts sent by suppliers or third parties pursuant to ethical principles. These stakeholders are instead asked if they wish to donate to charitable organizations such as Association of Children with Autism, THK, and Darüşşafaka, etc.

At Tes Konfeksiyon, energy saving LED bulbs and motion-sensor controlled lighting in less used areas are installed to save energy. In order to save water, pressure-reducing faucet systems are used. The drinking water in the company is provided via a water-saving filtering system.

The company acts in accordance with the regulations required for the recycling and disposal of wastes and cooperates with Ataşehir for waste management. In 2017, approximately 325 kg of waste paper and packaging were recycled.

All the brands of which the company is a distributor are investigated and checked for whether all health, safety, principles, etc. are audited or not. If no adverse situation for customer health and safety is identified in inspections, business is carried out with those companies.

The company works with an occupational safety specialist for the health and safety of employees. In the Company, where 5% of the employees in total receive first aid training, the occupational safety specialist provides detailed training on other health and safety issues in 3-month periods.

During the year, employees receive trainings on a number of topics including product and sales strategy, ethical principles, and occupational safety. Each employee participates in training programs four times a year. The trainings that employees want to participate in for personal development are supported by the Company in terms of both material and time resources.

In 2017, Tes Konfeksiyon undertook the construction of the pavement in front of the company building to support the development of the region where it operates.

Furthermore, in relation to its field of operations, the Company sponsors sporting events such as sailing races, runs and surf competitions. In 2017, the Company donated products worth TL 25,000 and TL 11,000 in cash for the Sailing Team of Sports Federation for the Disabled.


Number of Employees: 54

Total Area of Operations: 2,500 m2



Vog Tekstil, founded in 1996 in Istanbul, is a manufacturer specializing in the field of customized textile products including t-shirts, polo shirts, sweatshirts, fleece jackets and hats. It is a joint stock company with one shareholder.

In selection criteria applied to supply chain management, Vog Tekstil prioritizes such factors as providing quality products and services, customer service and after sales follow-up and meeting support requests, offering affordable prices quickly, and responding to possible problems swiftly and positively. Furthermore, suppliers that are certified for and comply with laws and regulations related to vital issues such as child labor, unregistered labor, illegal labor, unhealthy working environment are preferred particularly for clients like Doğuş Otomotiv and foreign buyers. These terms are included in the agreements sent to the suppliers to accept and sign.

Vog Tekstil started to use LED luminaries and lighting fixtures with motion sensors in its buildings along with low energy consuming light bulbs across the Company in order to save energy. Additionally, employees are encouraged to become more aware of energy saving as unused lights are turned off, even during breaks, with the slogan “Turn off when not in use”.

Waste paper disposal and waste separation activities at Vog Tekstil are carried out in cooperation with the municipality.

Vog Tekstil follows global standards in product safety and customer health issues. Certificates are requested from suppliers of dyes, yarns and fabrics used in production after fabrics are selected and before production starts, recorded and shared with the customers. Domestic production is also checked for certification. The Company exercises due diligence and sensitivity to ensure that the dyeing plants and fabric production facilities that supply the materials comply with the health regulations.

Vog Tekstil cooperates with the municipality to contribute to the infrastructure of the region where it operates. In 2017, the Company supported the infrastructure and water outlet works carried out in its street. Fiber Internet infrastructure was brought to the district where the Company is located in 2017, and Vog Tekstil helped to facilitate the necessary activities.

Vog Tekstil sponsor events related to children and education. As part of charitable contributions, branded products are produced for NGOs. Furthermore, excess stocks of products without logos are sent to selected schools or other people in need across Anatolia.

Sustainability Performance of Suppliers 2017

[1] Daikin FUHA 1,640 m2; Daikin Academy Building 2,225 m2, Head Office 2,600 m2 (Factory area is not included.)


[4] Daikin data include Head Office, Daikin Fuha İstanbul and Aftersales Service locations.