Sustainability Performance of Suppliers





After operating in Turkey through distributors since 1978, Daikin acquired Airfel’s 100% shares in July 2011, and became a prominent player in the Turkish HVAC industry. Today, Daikin Turkey boasts the widest product range in the field of heating, cooling and ventilation in Turkey.


Daikin and Airfel brands under the Daikin Turkey umbrella offer a broad range of products for the HVAC industry, including boilers, air conditioner units, panel radiators, fan-coil units, and air conditioning plants, etc. produced with the latest technologies to meet different needs. Daikin Turkey has launched the production of Daikin branded products in addition to Airfel brand at the Daikin Hendek plant, spread on a covered area of 42,000 m² on 100,000 m2 of land. Daikin Turkey, headquartered in Istanbul, serves a broad geographical area of Turkey with its six regional offices (Adana, Ankara, Antalya, Gaziantep, İzmir, Trabzon), 170 dealers, 500 sales points and 501 authorized after-sales services.[1]


For further information about the company:


Quality Standards

Daikin A.Ş. operates in line with its Quality Policy, and carries out all activities in accordance with ISO 9001: 2008 Quality Management System. Kaizen and quality circle concepts are applied at Daikin Turkey to improve quality. Projects found to be successful as a result of the activities are implemented and rewarded in accordance with the procedures. Kaizen panels and online portal are used to communicate information within the company.


Environmental and Human Rights Compliance at Daikin’s Suppliers

In addition to following Doğuş Otomotiv’s business ethics, Corporate Responsibility and all other operating principles, Daikin Turkey also considers business integrity, environment, human rights and fundamental labor rights when selecting its suppliers, and performs checks based on these criteria.

In 2016, Daikin after-sales services department procured services, spare parts and products from 550 different suppliers across the country, and spent approximately TL 10 million on maintenance and repair services.

Relevant sanctions, in accordance with the discipline provision in our procedures, are applied to companies in the supply chain that have a negative impact on the environment or human rights.


Daikin and Environment

Daikin’s environmental policy is built on the mission of “Enriching today, protecting the future”.

Daikin Europe plays an active role in environmental responsibility by closely following the parent company in Japan and introducing policies beyond official rules and regulations. As a result, since 2001, the culture of “environment-friendly management” has played a key role in the company’s day-to-day activities and development strategies.


Sustainable Energy Use

At Daikin, where business operations are guided by the slogan “Reduce, Recover, Reuse”, utilization of all resources and energy consumption are constantly monitored to sustain energy efficiency. Employees are encouraged to separate hazardous materials such as trash, batteries and printer cartridges, and recyclable products such as paper and cardboard. Moreover, “ZERO Waste” and “ZERO emission” targets have been adopted by the manufacturing department at all stages of production.

Within the scope of Daikin Turkey’s energy efficiency practices, activities are carried out to reduce the consumption of our resources in accordance with the studies and analyzes conducted by energy methods engineers. Optimizing the operating hours of HVAC systems, review and revision of heat losses in the HVAC systems, optimization of illuminated areas, effects of maintenance system on energy saving are among the recent activities. Production areas and production resources are studied separately from our head office.


Ozone-friendly, helping to save energy

Daikin Europe has always been a pioneer in promoting the use of ozone-friendly gases. The R-22 gas, which has completely disappeared now, has been replaced by R-134a, R-407C and eventually R-410A. Furthermore, all products are continuously redesigned to guarantee optimum performance in both heating and cooling cycles. Several models are Class A according to the EU energy classification system, while others are Class B. In this manner, the emission consumption is reduced.


Water consumption

Daikin Turkey’s head office is located in Turkey’s first LEED Platinum certified high-rise, the Allianz Tower. The state-of-the-art faucets in the buildings provide water efficiency in international standards without sacrificing user comfort. With the efficient water faucets used in the buildings, reduction in water consumption has exceeded 35%. Daikin Turkey does not have a natural water source that is adversely affected by water consumption.


Product recovery and waste reduction

Daikin constantly analyzes the production and packaging materials’ use and recovery potential. For instance, damaged wooden European pallets are repaired and reused. The water used at the plant is treated before being delivered to the wastewater system while large quantities of sediment is separated as useful sludge for the cement industry. Battery waste is collected in battery boxes located at Akademi Maltepe, and delivered for recycling.

Developing products that respect the environment

Daikin is deeply committed to the “eco-design” concept, constantly striving to improve the “green” content in its products. The use of lead, mercury and cadmium is reduced. The design department adopts the “green procurement” policy, which requires all material suppliers to declare that their products do not contain any material t harmful to the environment.


Employees’ Environmental Awareness

The importance of environmental sensitivity is emphasized in the messages displayed on the employees’ computer screensavers. Production staff are constantly trained for heightened awareness about protecting the environment by preventing refrigerant gas emissions during production and test phases. The comparative data showing the positive effects of this policy are shown on the notice boards in the production areas.

Daikin Turkey also communicates information on recycling waste, energy use, and collection of refrigerant gases in all visits to the dealers and during authorized after-sales service audits across the country. Seminars and meetings under the ‘industry experts days’ name that Daikin Turkey’s customers, employees and all stakeholders can benefit from are held free of charge at the Daikin Solution  Plaza in Etiler, Istanbul. The latest event was about the environmental impact of refrigerant gases and the new generation gases that cause minimum harm to the environment. Furthermore, the articles created by Daikin employees on HVAC issues are featured in trade publications.


ISO 14001 accreditation for Daikin’s global organization

Acting in line with Daikin Europe’s environmental policies, Daikin Turkey has also developed its own local standards by taking European regulations and directives into account. To ensure continuous development of all environmental activities, Daikin has instructed all its subsidiaries to acquire the internationally recognized ISO 14001 accreditation by the end of 2005. In this manner, Daikin encourages its global organization as well as its material suppliers and subcontractors to define the impact of their normal business activities on the environment and to take all necessary measures to protect the environment. Daikin Turkey has not been imposed any penalties in cash or in kind for non-compliance with environmental laws and regulations.


Daikin Turkey Customer Satisfaction

Daikin Turkey carries out its operations with 100% customer satisfaction approach, and ensures the security of customer information in line with applicable procedures.


Customer Satisfaction at Daikin Turkey

Strategy meetings, New Year’s dinners, emailing, as well as various other events are organized to maintain continuous communication with employees. Employee satisfaction levels are identified through employee satisfaction surveys during the year. Daikin radio is another way of communicating with the employees.


During the year, Technical, Professional, Personal Development and Legally Required Trainings were delivered to employees. In 2016, 7,783 hours of training were given to 763 people.


Community engagement at Daikin Turkey

Sakura Project

Daikin Turkey launched the SAKURA project in 2014 in cooperation with KOSGEB and Kal-Der to support university graduate women entrepreneurs to become business owners. With the Sakura Project, women entrepreneurs are first trained, and then launch their own businesses with the help of workplace support. The plan is to support 100 women to become business owners and launch their entrepreneurship careers by the end of the third year of the project.

HVAC Laboratories for Vocational High Schools

Daikin Turkey has been setting up training laboratories for the vocational high schools’ HVAC departments to benefit. Schools determined during the planning period each year are supported accordingly. Furthermore, the young people that graduate from the HVAC departments of these schools are offered job opportunities at our Authorized After-sales Services after interviews with İş-Kur in the respective schools.



Founded in 1987, Sofra Grup is part of the world leader Compass Group Plc. COMPASS GROUP PLC, the world's largest food, beverage, service and event organization, is the 6th largest employer in the world, serving at 50,000 locations in 50 countries with more than 500,000 employees and over £19.9 billion in annual revenues a year, and is listed on the London Stock Exchange, and traded on the FTSE 100.


Sofra Grup, which provides catering and support services to business centers, factories, educational institutions and health institutions, maintains its leading position in the industry, offering food and beverage, and hospitality services to thousands of people who trust the company for breakfast, lunch and dinner every day.


Sofra Grup is the first catering and food service company in Turkey to be awarded with the Quality Management (TSE EN ISO 9001: 2008), Food Safety (TSE ISO EN 22000), Occupational Health and Safety (TSE ISG OHSAS TS 18001:2008), Environmental Management System (TSE ISO EN 14001:2004), Customer Satisfaction (TSE ISO 10002 2006), and Energy Management (TSE EN ISO 50001) certifications in Turkey. Occupational safety is ensured through product controls including storage, cooking and other processes from procurement to service, trained staff, hygiene in production and service, and trainings on machinery and equipment, and aims to maintain the quality assurance in the services provided by Sofra Grup.


For more information about Sofra Grup and Quality Activities:

Business Ethics at Sofra Grup

In all business processes, Sofra Grup acts in accordance with the Compass Group Business Ethics Principles, which include Food Safety, Responsible Supply Chain, Conflicts of Interest, Personal Integrity, Commercial Integrity, Employment, Company Assets, and Ethical Rules for External Operations. Compass Group has also developed the Compass Group Code of Conduct. These Guidelines clearly set out the expected standards of behavior of all Compass Group employees, customers, suppliers, shareholders and other stakeholders in relation to matters outside the Company. The guidelines have been developed in collaboration with key stakeholders such as the Compass European Works Council (CEC) and the Institute of Business Ethics. The Code of Ethics forms the basis for Compass’ social, ethical and environmental commitments. To that end, Compass Group has signed the United Nations Global Compact. The 10 principles of the UN Global Compact are an integral part of Compass Group’s business principles.


Sofra Grup and Supply Chain

Each supplier in the support services supply chain is selected for its safe, ethical and good service quality, competitive prices, and strong financial structure.

Compass Group carries out all procurements and sourcing within the framework of its “Procurement Policy”. Sofra Grup diligently sources products from safe, quality, healthy and local suppliers considering their impact on the environment. The company, together with the purchasing and procurement team, manages relationships with suppliers in the best possible manner to maintain a seamless purchasing chain that considers customer needs and advantageous purchasing opportunities. Compass Group strictly evaluates suppliers’ compliance with health, safety and environmental standards, and compliance with these criteria is specified in the agreements.

Compass Group’s supply chain in Turkey does not contain companies that currently have or might potentially have material impact on the environment or human rights.

Sofra Grup’s sustainable procurement goals are:


  • Full monitoring of suppliers and products within the approved supply chain to ensure ethical and safety standards;
  • Supporting local resources; cooperating with farmers and growers for locally and regionally made or grown food products;
  • Collaborating with customers, suppliers and distributors to minimize the environmental footprint of our business;
  • Supporting farmers and communities with fair trade approach.


Sofra Grup and Sphere of Environmental Impact

At Sofra Grup, the environmental impact and the dimensions of such impact are identified for all departments, and necessary actions are introduced. Various activities are carried out in all departments to reduce the environmental impact that may arise as a result of production and service activities within the scope of TSE ISO EN 14000 Environmental Management System Standard, and to raise environmental awareness among all employees. Our approach to environmental responsibility is communicated to all employees and related parties through our “Environmental Policy”.

At Sofra Grup, various energy saving programs are implemented, particularly in terms of efficient use of equipment, with the aim of reducing the consumption of energy sources such as electricity and natural gas in all departments. Automatic faucets have been installed for hand washing to reduce water consumption, and leakages monitored and immediately fixed. Along with this measures, procedures to use water more efficiently are in place, warning labels are used, and water consumption is recorded. During the year, 1800 liters of water per year per person was saved means of spray nozzle faucet control systems. To reduce the environmental impact of vehicles used at service locations by decreasing consumption and emissions, various actions are taken, including using fuels that are less harmful to the environment, measuring emissions and ensuring regular maintenance of vehicles, route planning and limiting vehicle speeds.


Waste Management at Sofra Grup

In most countries, food constitutes over 15% of waste delivered to garbage disposal sites, and decomposition of food waste results in release of methane, a gas 20 times more effective than carbon dioxide. Furthermore, disposal of food waste creates significant economic impact. Sofra Grup strives to reduce the impact of food waste, and implements the sustainable Trim Trax program to raise awareness and ensure reduction of food waste.

Trim Trax is a waste reduction program for monitoring, measuring and reducing the food waste in the Sofra Grup kitchens. Designed to increase operational efficiency, raise awareness of food waste and reduce the environmental impact of these wastes, this program aims to reduce waste by making it more visible, give them a financial value, and offset the rising food costs. Trim Trax Program stands out with important features such as allowing food waste to be monitored, measured and minimized on site, and providing the employees with the tools, perspective and a sense of belonging needed to minimize and monitor waste in the production process. Applying Trim Trax contributes to a more sustainable future by reducing costs in the disposal of food waste and improving operations. In 2016, 7,600 kilos of waste paper, and 27 kilos of battery waste were recycled. Measures are taken at Sofra Grup to reduce waste by evaluating the waste generated from the activities on the process scale. Effective production planning, keeping minimum inventory and improvement of working methods are some of the activities carried out for this purpose.


Customer Satisfaction at Sofra Grup

Protecting the health and safety of the customers is not only a responsibility for Sofra Grup, but also a key element of success. In line with this approach, the Quality and Assurance Department conducts regular inspections to ensure compliance with the procedures and the rate of reaching the targets.

Sofra Grup and Employee-related Practices

Sofra Grup, as Turkey’s largest provider of catering and support services, continues the diligent recruitment processes with ongoing training, development opportunities and regular performance reviews.

Sofra Grup’s employee policy ensures that existing and potential employees are offered equal opportunities regardless of gender, race, color, religion, nationality, ethnicity, age, sexual orientation, marital status and disabilities.

Within the organization, the Company acts in line with the Occupational Health and Safety procedures, created and audited according to the Occupational Health and Safety legislation and OHSAS TS 18001 Standards in business processes.

Sofra Grup conducts employee satisfaction surveys every other year to understand their needs, and provide them with the best possible support.

The team responsible for trainings and development at Sofra Grup plays a vital role in maintaining the employees’ motivation levels, and developing the business by grooming employees with advanced knowledge and skills. Accordingly, various trainings are provided during the year to assist employees in their professional and personal development. In addition, annual performance appraisals of all employees are regularly carried out.



Quality Standards at Vog Tekstil

At Vog Tekstil, all processes are constantly monitored in order for the company to provide services in the desired quality. The production monitoring program was integrated into the system during the year, and the logistics system renewed. A new system is currently being created, and new software developed to increase the effectiveness of the bidding process and to evaluate the bids more effectively and save time in operations. The system will be implemented in the coming period. Utmost care is taken to ensure that the fabrics and materials used are documented and Ecotex certified. Vog Tekstil suppliers do not use raw materials that may be carcinogenic in printing materials. In the supply of raw materials, all necessary inspections and checks are conducted.


Vog Tekstil and Employee Practices

In order to increase the satisfaction of Vog Tekstil employees, an employee satisfaction survey is held once a year and their expectations are sought. The suggestions found to be viable as a result of the survey are implemented. All safety precautions for employee health and safety as specified by the occupational safety specialist are taken, and necessary checks are performed accordingly.

To ensure the development of the employees, necessary training support is given in line with the development areas that they indicate.

Vog Tekstil and Environment

Aiming to reduce its impact on the environment, Vog Tekstil carries out activities to raise employees’ awareness of this issue.

Community Engagement Practices at Vog Tekstil

Vog Tekstil delivers the products that do not bear logos and are not sold during the year to people in need in Anatolia.

Sustainability Performance of Suppliers

 Daikin data pertain to three locations including Head Office, Daikin Fuha İstanbul and After-sales Services.