Product Safety by Brands

VOLKSWAGEN PASSENGER CARS

Since the mid 2000s Volkswagen Passenger Cars have been utilizing high-efficiency technologies. The new laser-welded chassis and bodies with reduced weight and increased robustness, powerful and low-emission TSI engines all equipped with catalytic converters as a representative of the downsizing trend, TDI CR diesel engines with diesel particulate filters, and DSG transmission technology that minimizes loss of time and fuel by performing high-speed gear-shift are only some of these technologies. With the renewal of product range in 2014, ESP, the Electronic Stabilization System that predicts and helps to prevent critical driving situations such as skidding, and hill start assistant are now offered as standard in all of our models.

Furthermore, the mobile phone connection interface (Bluetooth), which has become an essential element of safe driving, is now provided as standard in all 2016 makes. The “Active Bonnet” system, an important feature in terms of pedestrian safety, is offered as standard in the new Tiguan, launched in May 2016. With the “Active Bonnet” system, when contact is made with a pedestrian at a speed of 25-55 km/h, the hood is lifted 4-6 cm up from the engine block. The aim is to prevent serious injuries by reducing the impact of the hard components with which the head and upper body can come in contact.

Our strategy to inform customers accurately and fully involves raising awareness among our customers about the safety infrastructure of our vehicles, and utilizing the full potential of the vehicles to the maximum in possible unwanted situations by ensuring proper use of systems. Similarly, sales and after-sales service teams attend training programs at regular intervals to remain up to date and in turn to heighten the awareness of their customers. Furthermore, with the help of continually updated “Volkswagen Glossary”, customers and Sales Representatives are provided with detailed information on latest safety and driving assistance systems. The “Volkswagen Glossary” application found on our website is constantly updated with descriptions of the latest terms. Volkswagen Passenger Cars searches for and develops the most comprehensible and easily accessible methods for conveying product and pricing information in all kinds of communication with customers. Using the “Vehicle Configurator” portal on the website, customers can configure the vehicle with the equipment they desire at the current prices, contact the call center and get in touch with the authorized dealers.

On the other hand, aiming to provide more information on our products and safe driving, short videos are made since early 2016 to demonstrate practical features of Volkswagen models that may come in handy during daily use, and posted on social media pages (Instagram, Facebook).

In 2016, pilot project Digital Retail was launched to integrate the digital showroom with the physical world, and offer a more seamless customer experience. In essence the project targets the customer, who is browsing vehicles on the Volkswagen Passenger Car website, comparing and deciding on models and equipment, and configuring their dream vehicle using the vehicle configurator, and aims to encourage the customer to continue their digital journey at an Authorized Dealer. The customer who visits the Authorized Dealer with the configuration code obtained from the vehicle configurator will be able to get advice from a sales consultant in comfortable seating and away from the traditional sales desks, and look into the vehicle they have configured on the large screen together with the sales consultant. All processes from order to delivery are tailored for a completely uninterrupted customer journey, and the Authorized Dealer IT infrastructure and physical architecture are redesigned.

 

VOLKSWAGEN COMMERCIAL VEHICLES

Volkswagen Commercial Vehicles boasts an exceptional position in the commercial vehicle market in Turkey with its active and passive safety equipment. With several technologies and equipment such as ABS Anti-lock Braking System, ESP stabilization system, ASR Anti-Slip Regulation, and front and rear anti-roll bars offered as standard in all models, the brand aims to decrease the risks of a possible accident, while the vehicles are fitted with air bags, ISOFIX child seat anchorage sockets, seat belts with active tightening, steering column foldable during a crash and pedal features to protect drivers and passengers better inside the vehicle in case of an accident.

A new product innovation launched in 2013 in our Crafter school vehicles aims to give the drivers the possibility of ensuring that children are seated with their seat belts fastened.

With this configuration, drivers can see the seat placement of the vehicle on a screen where initially all seats are shown in red; when seated they turn to yellow and with the seat belt fastened they turn to green. In this manner, drivers can check whether the children’s seat belts are fastened or not. The system monitors the status with the help of sensors placed on the seats. The product is currently in the prototype phase, and a sample car is already being tested.

A special film made to inform the customers about ESP is shown on plasma screens in showrooms to raise awareness. Meanwhile, informative messages about the environmental and safety superiority of models are frequently posted on Volkswagen Commercial Vehicles’ Facebook page.

 

AUDI

Critical safe driving systems such as ABS (Anti-lock Brake System), ESC (Electronic Stabilization Control), EDL (Electronic Differential Lock) and ASR (Anti Skid Regulation) are offered as standard in all Audi models.

The assistance systems that Audi has been utilizing for several years are essential for the products’ safety. These support systems, most of them optional, are fed information by various cameras and sensor systems that use three important technical methods, namely infrared, ultrasound, and radar. These assistance systems are briefly described below.

Audi Side Assist; monitors traffic in the rear and on the sides, and warns the driver in a critical lane change.

Audi Active Lane Assist; helps the driver to stay in lane with mild interventions to the steering wheel.

Audi Lane Assist: If the vehicle starts to drift toward one of the detected lane markings, vibrations in the steering wheel warn the driver about moving out of lane. It differs from active lane assist in which it does not intervene with the steering wheel.

Adaptive Cruise Control (a cruise control system adapted by Audi); ensures that the cruising speed set by the driver is maintained, and also automatically leaves an unchanged distance with the vehicle ahead. One of four different distance options may be selected.

Park systems; assist in easier and safer parking. With a variety of park systems depending on the model, the driver may be warned with acoustic and visual signals against collisions within the system limits while parking. Despite some variations in different models, generally ultrasonic sensors and cameras monitor the spaces in the front and rear of the vehicle, and assist in parking safely.

Audi pre sense; is a safety system that networks different vehicle systems, helps drivers to prevent collision hazards, or in the case of an accident, to ensure that consequences of the accidents are as light as possible. The system is available in four versions:

Audi pre sense basic: In this basic version of the pre sense technology, information fed from ESC sensors is evaluated by the system. If sensors detect a fully applied brake or skidding, protective measures are initiated to reduce possible results of an accident.

Audi pre sense front: If the possibility of a head on collision with the vehicle ahead is detected, Audi pre sense front, along with Audi pre sense basic, initiates protective measures as well. In the presence of a collision risk, system prompts driver to apply the brake with a three-level warning that involves visual and acoustic signals as well as a braking jolt.

Audi pre sense plus; provides further protection for the driver in the fourth stage when there is a possible head on collision,

Audi pre sense rear; detects the traffic in the rear, and initiates protective measures to decrease the effects of a rear-end collision. To achieve that, Audi pre sense rear uses the Audi lane assist radar sensors in the rear of the vehicle.

Brake Assist: The post-collision braking system helps to manage uncontrolled movements of the vehicle that might occur immediately after a head on, side or rear collision.

Displays are an important element in driver safety. For instance, the head-up display is an important feature that helps the drivers to keep their eyes on the road. It projects the most important information and indications such as cruising speed and navigation onto the windshield within the driver’s scope of vision.

Night Vision Assistant: This is an assistance system aiding the driver in detecting pedestrians ahead, and avoiding dangerous situations in time. The assistant detects people in front of the vehicle with an infrared camera within the limits of the system and warns of possible collision.

Driver information system with a stopover recommendation; calculates when the driver should take a break by analyzing current steering movements along with the driver’s overall steering behavior at cruising speeds above 65 km/h. If the system detects an anomaly in driving patterns, it gives off acoustic and visual warnings.

Vehicle Inclination Sensor: This system is particularly helpful in rough road conditions, informing the driver about the vehicle’s inclination angles, and warns against risk of tilting.

If a product problem that may affect vehicle safety is detected, the manufacturer takes action and launches a Recall Campaign by notifying the relevant chassis numbers to the authorized campaign coordinator at Audi Warranty Department. A sample letter format is provided for such recall campaigns. As the distributor, we contact customers through letters prepared in line with this format, and recall vehicles to service centers. Prior to this stage, replacement parts are procured, if required. The situation is also published on the website and reported to the Ministry of Industry in accordance with applicable regulations. In this manner, inspection, repair, replacement and other issues that may adversely affect vehicle safety are remedied at Authorized After-sales Service Centers, and the safety of the vehicle is ensured. Furthermore, customers are informed about special service campaigns applicable for their vehicles through a section added to our website.

 

PORSCHE

The PSM System (Porsche Stability Management) comes as standard in all Porsche vehicles. With this system, our vehicles enable safe driving even in extraordinary driving conditions. Additionally, the POSIP (Porsche Side Impact Protection) System contributes to passive safety with side airbags and protection bars for side impact.

The Hybrid Body System used in Porsche models reduces the weight of the moving block with intensive use of aluminum with steel. At this point security is being moved to higher levels.

Porsche’s brake systems, considered as reference across the automotive sector, provide safe stopping in all driving conditions. Thanks to the balanced distribution of vehicle weight and strong fixed caliper brake systems, ultimate road hold and safety is obtained, even in sports mode.

Porsche PTM (Porsche Traction Management) System used in four-wheel drive vehicles delivers performance and offers security by actively adjusting the torque transmitted to front and rear axles.

The ACC (Adaptive Cruise Control) System featured in our vehicles maintains safe following distance by detecting the vehicles ahead, and even stops the vehicle if necessary.

 

SEAT

Evolving technologies and updated safety equipment continue to be integrated to the vehicles produced by SEAT S.A. Secondary collision brake, fatigue detection system, front assist, lane assist, high-beam assist, blind spot monitoring system, park assist, adaptive cruise control, traffic assist, emergency assist, ABS (Anti-lock Brake System) / ASR (Electronic Anti-skid Regulation), ESC (Electronic Stability Control) / Tire Pressure Warning / Hill Hold, MSR (Electronic Motor Slip Regulation), DSR (Dynamic Steering Recommendation), XDS (Electronic Dynamic Differential Lock), and Front Differential Lock are features that come as standard or offered as optional in SEAT models.

Full LED Headlight Technology: Full LED Headlights, offered as optional in Style versions of SEAT Ateca, Leon and Toledo, and come as standard in Leon FR and Ateca Xcellence, are easily noticeable in traffic with their unique shapes, and mindful of other drivers thanks to their smart sensors and technology. Ateca, Leon and Toledo, featuring LED headlights preferred for their clever and more efficient lighting compared to halogen headlights, stand apart in their class in this respect. Full LED headlights, with shorter reaction time and resistance to vibration, last longer and provide better visibility on the road.

Secondary Collision Brake: Secondary Collision Brake comes as standard in SEAT’s Leon, Toledo and Ibiza models. This system slows down the vehicle that can gain momentum with the impact of the first collision and braking, reducing the risk of another collision.

ESC (Electronic Stability Control) is offered as standard in all SEAT models. This system helps to maintain road handling and steering in the safest way by monitoring the information coming from steering wheel, tires, brakes and accelerator, and making necessary adjustments.

Fatigue Detection System: Offered as standard in Alhambra, Ateca, Leon CUPRA, Ibiza and Toledo models, Fatigue Detection System is also available as optional in other Leon models. The system analyzes the driving decisions dynamically, detecting whether or not the driver has lost concentration and recommends a break for the driver when necessary. The system alerts the driver for five seconds with visual and acoustic warnings, by displaying a coffee cup icon on the panel, and repeating it if necessary.

Starting with Ibiza, all SEAT models come with ABS brake system, ESC (Electronic Stability Control), front seat belts with active tightening, front airbags, and ISOFIX child seat anchorage sockets as standard. Six airbags in Toledo, seven airbags including knee airbags in new Leon models, and nine airbags in Alhambra models are offered as standard, providing superior safety. The Fatigue Detection System, standard in Alhambra, Ateca, Ibiza, Toledo and Leon CUPRA models, and the warning system for three rear seat belts, and front differential lock in Leon CUPRA models are extra safety features.

 

SCANIA

The new Scania Opticruise Automated Transmission features four modes, namely “Standard”, “Economy”, “Power” and “Off-road”, all adapted to obtain maximum efficiency from the vehicle according to load and road conditions. Maximum three modes can be selected per vehicle. In addition to the four different driving modes, Scania Opticruise Automated Transmission offers two different functions as standard; Maneuver allows precise control at low speeds while Cradle Movement helps the vehicle to move out of the skidding area.

Scania Ecocruise is a fuel saving speed control system which optimizes kinetic energy of the vehicle during vehicle cruising. The system works with the retarder in the Economy Mode of Opticruise. Ecocruise stands out with its positive contribution to fuel economy especially in hilly road conditions.

The new R885 differential, featured in vehicles designed for particularly rough conditions, is 20% more powerful than the R780, and 20 kg lighter, reducing operating costs by tripling service life with the same load. The new design of gears, bearings and differential lock ensures more efficient use and longer service life.

The LED technology, offered as standard, is used in daytime running lights and signal lights. This new technology can also be offered as optional in the new taillights. Low energy consumption and long life of LED lights positively contribute to operating costs. LED lighting technology offers fuel savings of up to 30 liters per year compared to traditional lighting, and leads to better results in terms of service costs as well as product life.

The new ELC Unit (Chassis Level Control) - ELC 4 system is the upgraded version of the previous ELC 3 system. The system is used to control air suspension, and adjusts vehicle height. Hand control device of the system has been updated, and a new sensor added to the rear axle. The control unit placed on the rear axle ensures lightness, and saves on cable space, while improved air valves and slots offer up to 25% longer service life.