Product and Service Responsibility Policy

DOĞUŞ OTOMOTİV PRODUCT AND SERVICE RESPONSIBILITY POLICY

Doğuş Otomotiv monitors the social and environmental impact of its products and services with responsibility toward and awareness of all social stakeholders and the ecologic environment. Doğuş Otomotiv adopts and implements the following policy as part of its Product and Service Responsibility:

  • Manages, audits and continually improves customer health and safety related processes.

  • Applies international standards for educating and accurately informing stakeholders that are directly or indirectly affected by its products and services.

  • Focuses on choosing the right equipment, reasonable pricing, right launch, and trainings for Authorized Dealers and After-sales Service Centers, and informing customers accurately in order to provide services that surpass expectations.

  • Performs constant audits to ensure service standards, and aims to attain the highest standards in customer satisfaction by taking special actions for improvement areas.

  • Embraces the principles of responsible communication, and seeks to comply with OEM standards well beyond the laws and regulations in accordance with the values and expectations of the brands represented.

 

CUSTOMER HEALTH AND SAFETY MANAGEMENT APPROACH

Owning the responsibility that being a leading automotive distributor and after-sales service provider in Turkey brings, Doğuş Otomotiv strives to provide the highest quality and most reliable services for its customers. Health and safety of the customers is the foremost priority in all the operational lifecycles of the organization. Quality control, performed at every stage of production, and utmost sensitivity to customer safety by the world’s leading automotive manufacturers represented by the company requires Doğuş Otomotiv to regulate its operations with the same superior service responsibility. Doğuş Otomotiv’s approach of “service beyond expectations” is the most important reflection of this responsibility.

In order to ensure that customers are satisfied with Doğuş Otomotiv’s products and services, that they communicate all suggestions and complaints directly to the company, and receive due support, all processes within the organization are reviewed annually in line with customer satisfaction-focused strategies, and necessary adjustments are made where necessary.

 

PRODUCT AND SERVICE LABELING (INFORMATION) MANAGEMENT APPROACH

Doğuş Otomotiv operates as the distributor and after-sales service provider of brands with quality control processes in international standards. The process of informing users about products and services is also managed in conformity with manufacturer standards. All relevant product and service documentations are made available to provide the customers with full and accurate information.

 

MARKETING COMMUNICATION MANAGEMENT APPROACH

Doğuş Otomotiv complies with applicable laws and regulations in all marketing communication activities, including advertising, sponsorship and promotion activities.